Tailored Care Management Learning Collaborative: DHB Special Update for TCM Providers

Available through Jul 1, 2024 Open Mental Health

Tailored Care Management Learning Collaborative: DHB Special Update for TCM Providers


Register now for this online, self-guided course!

July 1st, 2021 marked the start of NC Medicaid Transformation with the transition to Standard Care Plans. NC DHHS has begun the process of preparing for Tailored Care Management (TCM) to begin in December of 2022. To prepare for this, DHHS has developed partnerships with North Carolina Area Health Education Center (NC AHEC) to provide practice support, technical assistance, and continuing professional development to help Tailored Care Management providers who have applied and passed the desk review in the transition to Tailored Care Management. The TCM Collaborative is designed to assist TCM candidates in developing the administrative tools to implement best practices within all treatment settings and among all providers. The Collaborative will be led by NC AHEC Practice Support to facilitate a coordinated learning experience with access to subject matter experts across the state.

This meeting will go over TCM providers naming one administrative site per county; it will also provide an overview of security requirements and billing guidance for TCM launch.

Click here to see all the current Tailored Care Management courses. Check back later for more options!

Approximate time to complete the course: 3/4 hour

Learner content includes: A video and corresponding course handout

Participants have unlimited time to complete this course and access course materials.

This course is part of the online Tailored Care Management courses of recorded content. Please note, only Contact Hours and CEUs are available for the online courses.
For other credit options, please see the Live Webinar series here.

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By registering for this course, you are granting permission for your contact information and course completion information to be shared with DHHS-DHB and participating NC BH/IDD Tailored Plans for this continuing education activity. This session is recorded content from the live sessions.

Facilitated by the NC AHEC, Tailored Care Management Practice Support Team:
Liz Griffin, MSW, LCSW – NC AHEC TCM Practice Support Coordinator - Piedmont AHEC
Scott Melton, MDiv – NC AHEC TCM Continuing Professional Development Coordinator - Mountain AHEC
Ken Watson, BS, PCMH CCE, PhD – TCM Practice Support Coach - Wake AHEC
Kristen Smith, LPN, BA – TCM Practice Support Coach - Mountain AHEC
Ivy Williams, BS – TCM Practice Support Coach - Area L AHEC
Donnesha Mckenzie, MSW, LCAS-A, LCSW-A – TCM Practice Support Coach - Southern Regional AHEC
Tina Cooke, MA, LCMHCS, NJLPC, NJLCADC, CRC, ACS – TCM Practice Suppport Coach - Southeast AHEC
Kehnesha Mitchell, MHA – TCM Practice Support Coach - South Piedmont AHEC
Stephanie Walker, MPA – TCM Practice Support Coach - Piedmont AHEC
Meaghan Holloway, MSW - TCM Practice Support Coach - Northwest AHEC
Paige Pressly Fuqua, MAEd, LCMHC – TCM Practice Support Coach - Eastern AHEC

Target Audience

TCM supervisors, care managers, and extenders from the Tailored Plans, advanced medical home+ (AMH+) and care management agencies (CMA)


As part of the TCM Collaborative series, participants will learn how to:

  • Identify strategies to implement best practices in TCM
  • Identify internal and external systems to improve population health management
  • Develop best practices in health equity in TCM
  • Identify TCM processes for specialty behavioral health


Tailored Care Management Learning Collaborative: DHB Special Update for TCM Providers

7/1 8:00 PM – 8:00 PM



No credit is offered for this course.


$1000.00 This course is not intended for sale. It is for approved AMH+/CMA candidates only. A discount code to allow free access will be provided to you by your agency administrator. Please input your agency information at checkout. By registering for this program, participants understand that their contact information may be shared with NC DHHS.

Applies 9/7/22–7/1/24

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