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Patient Portal

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MAHEC is excited to offer patients a new online tool that provides anywhere, anytime access to your personal health record! With our new patient portal, called Follow My Health, you will be able to securely access your Family Medicine and OB/GYN Specialists health record conveniently from your home computer, laptop or smartphone 24/7!

Once you have a Follow My Health account, you can:

  • Review your medical record online
  • Communicate with providers via secure messaging
  • View test and lab results
  • Request Rx refills
  • Receive email care remindersRequest or change appointments
  • View and pay your bill
  • Request proxy accounts for children and other dependents

Signing up for a Follow My Health account is easy!

  1. Provide an active email address when you check-in for your appointment OR fill out the consent form and turn it in (download consent form here: English | Spanish)
  2. Click the registration link in the email you will receive within 1 week from “noreply@followmyhealth.com”
  3. Follow the onscreen prompts to create your login and password.
  4. You will receive two emails after you set up your account: one welcoming you to the portal and one confirming your connections with our organization. You will then have 24/7, secure online access to your medical information!

Proxy Access

To request proxy access for children or other dependents, please fill out this form and submit it along with a copy of a photo ID of the person requesting the access: English | Spanish

Contact

email support@followmyhealth.com

phone Phone: (888) 670-9775 (available Mon-Fri 8am-8pm)

phone Patient Billing Phone: (828) 257-4725 (billing questions only, please)

Frequently Asked Questions

We will do our best to respond within 48 hours. But remember that portal messages should not be used for emergencies. Please call 911 if you are experiencing a medical emergency.

Unfortunately, no. You can request future appointments through the portal, but same day appointments will need to be made by calling us.

Lab results will appear in the portal seven days after your provider has reviewed them. Patients will also be contacted by phone for abnormal results.

If you are a patient at both our OB/GYN and Family Medicine practices, you only need to sign up for the portal once. You only have one medical record with MAHEC so it will contain all your information in one account.

You portal account may not contain all your historical medical information. Information will only be available in the portal beginning the date we switched to an Electronic Medical Record (August 2012 for Family Medicine / March 2013 for Ob/Gyn Specialists).

If you notice that your medical information contains a discrepancy, something you don’t understand, or should be updated, please discuss it with your medical provider.

Yes! You can download the free portal app at your Apple or Android store. Just search "followmyhealth."

To login to your account, visit mahec.followmyhealth.com.

If you forget the password to your MAHEC Patient Portal, please go to mahec.followmyhealth.com and click on the “Forgot Your Password?” link. If you don't see the "Forgot Your Password?" link, you may need to first click "Sign In", then you should see the link. If you know your username, you can enter it and an email with a reset password link will be sent to the email that we have on file for you.

Your access/invite code will be your year of birth.

Sometimes it can take longer than usual to process a MAHEC FollowMyHealth Patient Portal application. However, if you send us an email at support@followmyhealth.com or give us a call at (888) 670-9775 and we can see why your invitation may not have been sent.

No. Participating in the MAHEC FollowMyHealth Patient Portal is completely optional.

Unfortunately, some imaging documents (ie. ultrasounds, x-rays, etc.) are not available on the MAHEC FollowMyHealth Patient Portal. If you would like a copy of one of these documents, please contact your MAHEC clinic or our Medical Records department at 828-771-3410.

Proxy Questions

A proxy is an individual who can make health care decisions for another individual. This can be a legal guardian, parent, or power of attorney.

If you are the parent or legal guardian of a child, you can have access to his/her electronic health records through a proxy account on the MAHEC FollowMyHealth Patient Portal. However, this only applies to children who are between the ages of 0-10. North Carolina law prohibits adults from having access to their children’s medical records when the child turns 11 years old.

To become a proxy for your child, you will need to fill out the “Minor Patient” section of the MAHEC FollowMyHealth Patient Portal Proxy Form.

When your child turns 18, he/she will be considered an adult and will be able to register for a MAHEC FollowMyHealth Patient Portal of their own.

If you are the legal guardian of an adult patient or have a Power of Attorney for Health Care, you can register to access another adult’s records and become a proxy for that patient.

You may also become a proxy for a capable adult patient if the adult patient has signed the MAHEC FollowMyHealth Patient Portal Proxy form to approve you as his/her proxy.

Setting up a proxy account may take up to two weeks to process, especially for proxies of adult patients. For this reason, please ensure that when registering to be a proxy, that you have all necessary materials to complete the process. This includes any legal guardian or power of attorney forms, as well as your MAHEC FollowMyHealth Patient Portal Proxy form.

Your access/invite code will be the last four digits of the patient's social security number.

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