Patient Feedback

MAHEC's goal is to consistently provide compassionate and high quality patient-centered care at all of our locations. We routinely collect patient satisfaction surveys and use the information to improve the patient experience. If at any time you have questions, feedback, or concerns about the standard of care that you or a family member have received, do not hesitate to speak with a manager. If a manager or team member is not able to resolve your issue, please use the feedback form below.

Patient Feedback

This form is used to collect your feedback on a recent patient visit. For clinical care or other questions, please contact your provider's office directly. If you are experiencing a medical emergency, please call 911.

MAHEC Patient Feedback Form

Caregiver Recognition

Interested in recognizing a caregiver? We believe in letting our team members know when they have had a positive impact on a patient. Please use the following form to thank your caregiver for their oustanding service.

MAHEC Caregiver Recognition Form

If you are not satisfied with MAHEC's resolution of your concern, you have the right to file a complaint or concern with:

North Carolina Division of Health Service Regulation
Complaint Intake Unit
2711 Mail Service center
Raleigh, NC 27699-2711

Phone: 1-800-624-3004 (toll free) or 919-855-4500
Fax: Complaint Intake Unit 919-715-7724

For complaints involving mental health, substance use disorder, or intellectual/developmental needs:

Vaya Health
200 Ridgefield Ct
Asheville, NC 28806
828 225-2785