Patient Feedback
MAHEC's goal is to consistently provide compassionate and high quality patient-centered care at all of our locations. We routinely collect patient satisfaction surveys and use the information to improve the patient experience. If at any time you have questions, feedback, or concerns about the standard of care that you or a family member have received, do not hesitate to speak with a manager. If a manager or team member is not able to resolve your issue, please use the feedback form below.
This form is used to collect your feedback on a recent patient visit. For clinical care or other questions, please contact your provider's office directly. If you are experiencing a medical emergency, please call 911.
MAHEC Patient Feedback FormInterested in recognizing a caregiver? We believe in letting our team members know when they have had a positive impact on a patient. Please use the following form to thank your caregiver for their outstanding service.
MAHEC Caregiver Recognition FormInterested in helping MAHEC to best serve our patients/community? One way to provide structured feedback is to serve on MAHEC’s Patient/Family Advisory Council (PFAC). The PFAC—led by Patient Experience Officer, Nikki Garcia—is a group of passionate MAHEC patients, family, and caregivers representing all service lines across the organization. The purpose of the council is to partner with MAHEC on various improvement initiatives across the organization. Meetings are bi-monthly and are centered around a set meeting agenda.
If you would like to learn more or volunteer to serve on the council, please reach out to Nikki Garcia.
North Carolina Division of Health Service Regulation
Complaint Intake Unit
2711 Mail Service center
Raleigh, NC 27699-2711
Phone: 1-800-624-3004 (toll free) or 919-855-4500
Fax: Complaint Intake Unit 919-715-7724
Vaya Health
200 Ridgefield Ct
Asheville, NC 28806
828 225-2785
