Healthy Opportunities Pilot Training for PIHPs and Tailored Care Managers Part 1

Description

Register now for this online, self-guided course!

Healthy Opportunities Pilot Training for PIHPs and Tailored Care Managers Part 1 – This is the first in a series of Healthy Opportunities Pilot Trainings for Care Managers. This multi-part course is comprised of six independent modules. This includes four modules currently required for Care Manager participation in the Pilot (These trainings are indicated by *). Part 1 provides context to orient Care Managers to the Pilot and set expectations for the Care Manager's roles and responsibilities when working with participating members. It includes content to prepare Care Managers for essential activities, including identifying eligible members, obtaining member consent, referring members to appropriate services, and tracking progress over time. Additional information is included on the Interpersonal Violence (IPV) services and expectations for working with members who may have experienced or are experiencing IPV, to ensure Care Managers protect member privacy and safety. Finally, Part 1 includes content for Care Managers to develop cultural humility skills and equitable practices within the work environment.

Trainings included:
• HOP Overview for Care Managers
• *How Care Managers Can Obtain Pilot Consent
• Tracking Enrollee Progress, Reviewing Service Mix and Reassessing Pilot Eligibility
• *How Care Managers Can Choose Appropriate Interpersonal Violence Services
• *How Care Managers Can Choose Appropriate Interpersonal Violence Services Part 2
• *NC AHEC Diversity, Equity, and Inclusion (DEI) for Primary Care Clinical Providers and Non-clinical Staff Module 2 - Cultural Humility

Approximate time to complete the course: 8.0 hours

Learner content includes: A video, corresponding handouts and learner interactions

Participants have unlimited time to complete the course and access materials.

The Framework:
North Carolina's Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state's Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care.

Disclaimer: By registering for this course, you are granting permission for your contact information and course completion information to be shared with NC DHHS, participating NC BH/IDD Tailored Plans (LME/MCOs), and employers participating in the Healthy Opportunities Pilot for this continuing education activity.

In Collaboration with

Target Audience

Care Managers

Objectives

Upon completion of this module the care manager will be able to:

• Explain the expectations of Care Managers participating in the Pilot
• Describe the roles and responsibilities of key Pilot entities
• Describe Pilot eligibility requirements and services
• Apply appropriate processes and procedures to collect member consent
• Describe and apply the processes for member assessment and reassessment at 3 and 6 month intervals
• Increase awareness of Interpersonal Violence (IPV) and IPV-Related Services through the Healthy Opportunities Pilot
• Utilize best practices for maintaining member privacy and data security
• Increase knowledge of fundamental DEI concepts
• Increase core competencies for culturally relevant care

Faculty

• Katie Bartholomew, MA, RN
• Andrea Price-Stogsdill, MPPA