The Healthy Opportunities Pilot for the Care Manager: How Care Managers Can Choose Appropriate Toxic Stress Services within the Healthy Opportunities Pilot Program

Description

Healthy Opportunities Pilots: How Care Managers Can Choose Appropriate Toxic Stress Services within the Healthy Opportunities Pilot Program

This module focuses on understanding how the human service organizations (HSOs) offering toxic stress services will integrate into the Care Management Plans of the Healthy Opportunities Pilots across North Carolina. The module will help Care Managers define trauma and toxic stress, learn about resilience and trauma-informed care, and identify which services offered through the Medicaid State Plan and Healthy Opportunities Pilot may be appropriate given member needs.

Approximate time to complete the course: 90 minutes

Learner content includes: video, corresponding course handouts, and interactive exercises

Participants have unlimited time to complete this course and access course materials.

The Framework

North Carolina's Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state's Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care.

Join us for webinars designed for frontline care managers at the first 3 CINs to participate in the HO Pilots (essential); other frontline care managers serving Pilot regions are encouraged to attend.

Statement of Purpose

Care management teams play a critical role in identifying Medicaid members for the Healthy Opportunities Pilots and connecting them to needed services. These training modules are intended to support care managers in developing the person-centered skills needed to:

• Identify Pilot-eligible members
• Assess eligibility for Pilot participation
• Recommend appropriate Pilots services across different domains (housing, food, transportation, toxic stress, interpersonal violence and others)
• Track member progress over time
• Protect member privacy and confidentiality
• Learn additional other skills to successfully participate in the Pilots

In Collaboration with

Disclaimer

By registering for this workshop, you are granting permission for your contact information to be shared with DHHS which is a collaborating partner of this continuing education activity.

Target Audience

Identified Care Managers within the Healthy Opportunities Pilot

Objectives

Upon completion of this module, the Care Manager will be able to:

• Define trauma and toxic stress
• Describe trauma-informed care
• Recognize signs of balance in the resilience zone
• Summarize which Medicaid services - including statewide services and Pilot services - address toxic stress
• Identify which Pilot services may be appropriate given member needs

Faculty

• Mary Lynn Barrett, LCSW, MPH
• Katie Bartholomew, MA, RN