Community Health Patient Experience Summit 2024

Description

Hear from patient experience experts and connect with your peers to discuss best practices to propel your business, equity, and community goals. Leave with playbooks and actionable resources to build a successful patient experience program at your local community health center.

You can expect sessions and discussions around the patient voice, DEI, patient access, employee recognition, leveraging experience data, and gaining leadership buy-in; networking opportunities with your peers; and sessions held at a state-of-the-art educational facility.

Accommodations

DoubleTree by Hilton Hotel Asheville - Biltmore
115 Hendersonville Road, Asheville, NC 28803
Reservations: 828-274-1800 or book online here.
Rate of $136.00 plus taxes and fees
Book by: March 20, 2024

In Collaboration With

*By registering for this event, you consent that your registration information may be shared with the collaborating partner Feedtrail, Inc.

Agenda- Thursday, April 18th

1pm - 2pm	Registration/Check-in
2pm - 4pm	Feedtrail Client - Pre-Summit
5pm - 6:30pm	Cocktail Hour Welcome Event - Burial Beer Co. South Slope Taproom: 40 Collier Avenue, Asheville, NC, 28801

Agenda- Friday, April 19th

8am - 9am	Registration/Check-in and Light Breakfast
9am - 9:30am	Welcome & Summit Kickoff - Feedtrail Leadership
9:30am - 10:30am	Keynote Address: "A Transformative Approach to Equity"
10:30am - 10:45am	Break
10:45am - 11:30am	Panel Discussion: "The ROI of Investing in Patient Experience"
11:35am - 12:15pm	Breakout Sessions
12:15pm - 1:15pm	Lunch
1:15pm - 2:15pm	Breakout Sessions
2:15pm - 2:30pm	Break
2:30pm - 3:30pm	Patient Engagement Innovation

Target Audience

Patient Experience Professionals, Community Health Center Leadership, CQOs, COOs, CEOs

Objectives

• Gain actionable resources to build a successful experience program at their health center
• Develop strategies to effectively communicate the value of patient experience and impact on quality and the bottom line
• Evaluate existing organizational structures and identify opportunities for incorporating recognition initiatives
• Implement strategies to collect and utilize patient identifiers to inform personalized care and address health disparities
• Analyze different methods for collecting and amplifying the patient voice within community health

Faculty

• Nikki Angeli, MHA BSN RN CPHQ CPXP
• Karen Cagle
• Tena B. Carraher
• Nikki Garcia, CPXP
• Sarah Harris Barry
• Felicia Hipp, RN, MSN, CNE
• Paul Jaglowski
• Marisol Jimenez
• Toni Land, MBA, BSN, CPXP
• Tamiko Ambrose Murray
• Alice K. Pollard, MSW MSPH
• Deb Woods