MAHEC
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Community Health Patient Experience Summit 2024

Course # 72656 brochure iconDownload Brochure
Community Health Patient Experience Summit 2024

Location

Mountain Area Health Education Center
121 Hendersonville Road
Asheville, NC 28803-2868

Dates & Times

Apr 18, 2024 2:00 PM – Apr 19, 2024 3:30 PM

Contact

Do you have event related questions or need help with registration?

Hear from patient experience experts and connect with your peers to discuss best practices to propel your business, equity, and community goals. Leave with playbooks and actionable resources to build a successful patient experience program at your local community health center.

You can expect sessions and discussions around the patient voice, DEI, patient access, employee recognition, leveraging experience data, and gaining leadership buy-in; networking opportunities with your peers; and sessions held at a state-of-the-art educational facility.

Accommodations

DoubleTree by Hilton Hotel Asheville - Biltmore
115 Hendersonville Road, Asheville, NC 28803
Reservations: 828-274-1800 or book online here.
Rate of $136.00 plus taxes and fees
Book by: March 20, 2024



In Collaboration With
ArchPro Coding

*By registering for this event, you consent that your registration information may be shared with the collaborating partner Feedtrail, Inc.

Agenda- Thursday, April 18th

1pm - 2pmRegistration/Check-in
2pm - 4pmFeedtrail Client - Pre-Summit
5pm - 6:30pmCocktail Hour Welcome Event - Burial Beer Co. South Slope Taproom: 40 Collier Avenue, Asheville, NC, 28801

Agenda- Friday, April 19th

8am - 9amRegistration/Check-in and Light Breakfast
9am - 9:30amWelcome & Summit Kickoff - Feedtrail Leadership
9:30am - 10:30amKeynote Address: "A Transformative Approach to Equity"
10:30am - 10:45amBreak
10:45am - 11:30amPanel Discussion: "The ROI of Investing in Patient Experience"
11:35am - 12:15pmBreakout Sessions
12:15pm - 1:15pmLunch
1:15pm - 2:15pmBreakout Sessions
2:15pm - 2:30pmBreak
2:30pm - 3:30pmPatient Engagement Innovation

Audience

Patient Experience Professionals, Community Health Center Leadership, CQOs, COOs, CEOs

Objectives

check Gain actionable resources to build a successful experience program at their health center
check Evaluate existing organizational structures and identify opportunities for incorporating recognition initiatives
check Analyze different methods for collecting and amplifying the patient voice within community health
check Develop strategies to effectively communicate the value of patient experience and impact on quality and the bottom line
check Implement strategies to collect and utilize patient identifiers to inform personalized care and address health disparities

Fees

Cancellation Policy

Early Registration Fee

$50.00

Registration Fee

$65.00

Speakers

Nikki Angeli, MHA BSN RN CPHQ CPXP
Karen Cagle
Tena B. Carraher
Nikki Garcia, CPXP
Sarah Harris Barry
Felicia Hipp, RN, MSN, CNE
Paul Jaglowski
Marisol Jimenez
Toni Land, MBA, BSN, CPXP
Tamiko Ambrose Murray
Alice K. Pollard, MSW MSPH
Deb Woods

Additional Resources

brochure iconDownload Brochure

Cancellation Policy

MAHEC has a pay-up-front policy for all CE programs. The only exceptions will be for pre-approved programs where an individual payment plan is appropriate. Registrations received without accompanying payment will not be processed and participants who have not paid the course fee will not be admitted into the program.

Unless otherwise noted in course materials, the following cancellation policy applies to all programs:

  • Cancellations must be in writing (fax, email, or mail).
  • Cancellations received more than 2 weeks prior to the event will receive 100% refund.
  • Cancellations received between two weeks and two full business days prior to the first day of the event are refunded at 70% of the registration fee subject to a minimum $25 cancellation fee.
  • No refunds or credits will be given for cancellations received less than two full business days prior to the event.
  • No vouchers will be issued in lieu of a refund.
  • Transfers/substitute(s) are welcome (please notify us in advance of the program).
Ready to continue your professional development?
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