Community Health Patient Experience Summit 2024

Apr 18–Apr 19, 2024 Open Medicine Other Public Health

Community Health Patient Experience Summit 2024


Hear from patient experience experts and connect with your peers to discuss best practices to propel your business, equity, and community goals. Leave with playbooks and actionable resources to build a successful patient experience program at your local community health center.

You can expect sessions and discussions around the patient voice, DEI, patient access, employee recognition, leveraging experience data, and gaining leadership buy-in; networking opportunities with your peers; and sessions held at a state-of-the-art educational facility.


DoubleTree by Hilton Hotel Asheville - Biltmore
115 Hendersonville Road, Asheville, NC 28803
Reservations: 828-274-1800 or book online here.
Rate of $136.00 plus taxes and fees
Book by: March 20, 2024

In Collaboration With
ArchPro Coding

*By registering for this event, you consent that your registration information may be shared with the collaborating partner Feedtrail, Inc.

Agenda- Thursday, April 18th

1pm - 2pmRegistration/Check-in
2pm - 4pmFeedtrail Client - Pre-Summit
5pm - 6:30pmCocktail Hour Welcome Event - Burial Beer Co. South Slope Taproom: 40 Collier Avenue, Asheville, NC, 28801

Agenda- Friday, April 19th

8am - 9amRegistration/Check-in and Light Breakfast
9am - 9:30amWelcome & Summit Kickoff - Feedtrail Leadership
9:30am - 10:30amKeynote Address: "A Transformative Approach to Equity"
10:30am - 10:45amBreak
10:45am - 11:30amPanel Discussion: "The ROI of Investing in Patient Experience"
11:35am - 12:15pmBreakout Sessions
12:15pm - 1:15pmLunch
1:15pm - 2:15pmBreakout Sessions
2:15pm - 2:30pmBreak
2:30pm - 3:30pmPatient Engagement Innovation

Target Audience

Patient Experience Professionals, Community Health Center Leadership, CQOs, COOs, CEOs


  • Gain actionable resources to build a successful experience program at their health center
  • Develop strategies to effectively communicate the value of patient experience and impact on quality and the bottom line
  • Evaluate existing organizational structures and identify opportunities for incorporating recognition initiatives
  • Implement strategies to collect and utilize patient identifiers to inform personalized care and address health disparities
  • Analyze different methods for collecting and amplifying the patient voice within community health


  • Nikki Angeli, MHA BSN RN CPHQ CPXP
  • Karen Cagle
  • Tena B. Carraher
  • Nikki Garcia, CPXP
  • Sarah Harris Barry
  • Felicia Hipp, RN, MSN, CNE
  • Paul Jaglowski
  • Marisol Jimenez
  • Toni Land, MBA, BSN, CPXP
  • Tamiko Ambrose Murray
  • Alice K. Pollard, MSW MSPH
  • Deb Woods


brochure iconBrochure / Registration Form