Tailored Care Management Learning Collaborative - Year 3

Description

The North Carolina Department of Health and Human Services (NC DHHS), Department of Health Benefits (DHB) has developed a partnership with North Carolina Area Health Education Center (NC AHEC) to provide practice support, technical assistance, and continuing professional development to help Tailored Care Management (TCM) providers who have applied and passed the desk review to transition into the TCM service.

The TCM Learning Collaborative is designed to assist TCM candidates in developing the administrative tools to implement best practices within all treatment settings and among all providers. These sessions will be led by NC AHEC Practice Support to facilitate a coordinated learning experience with access to subject matter experts across the state. The Year 3 Learning Collaborative is focused towards Round 3 and future rounds of TCM implementation on the first week of each month, and focuses on NC DHHS, DHB TCM Office Hours on the third week of each month.

This collaborative includes 1-hour live webinar sessions occurring twice a month.

Please note: Participants must attend the entire session to receive credit. No credit is provided for DHB Office Hours. All sessions will be recorded and posted for future access on the TCM Web Portal. All TCM courses are for TCM certified AMH+/CMA employees only; contracted CINs and other agencies contracted to provide care management do not receive these courses for free. A discount code to allow free access will be provided to your agency administrator by your NC AHEC practice support coach. Please input your agency information at checkout. By registering for this program, participants understand that their contact information may be shared with NC DHHS and the BH/IDD Tailored Plans (LME/MCOs). By attending this event, participants agree to audio and video recording of the session, and posting of the recordings in an LMS.

Click here to see all the current Tailored Care Management courses.

June 5, 2024 - Session 68: TCM Focus Groups By Invitation Only
Provided by



A program of

An approved program of

By registering for this program,
participants understand that their contact information may be shared with NC DHHS.

Facilitated by the NC AHEC, Tailored Care Management Practice Support Team:

Liz Griffin, LCSW – Behavioral Health Program Manager - NC AHEC
Scott Melton, MDiv – NC AHEC TCM Continuing Professional Development Manager - MAHEC
Ken Watson, PhD – TCM Practice Support Coach - Wake AHEC
Kristen Smith – TCM Practice Support Coach - MAHEC
Ivy Williams – TCM Practice Support Coach - Area L AHEC
Donnesha Mckenzie, MSW, LCAS-A, LCSW-A – TCM Practice Support Coach - Southern Regional AHEC
Kehnesha Mitchell, MHA – TCM Practice Support Coach - South Piedmont AHEC
Stephanie Walker, MHA – TCM Practice Support Coach - Piedmont AHEC
Meaghan Holloway, MSW- TCM Practice Support Coach - Northwest AHEC
Paige Pressly Fuqua, MAEd, LCMHC – TCM Practice Support Coach - Eastern AHEC

Target Audience

Administrators and supervisors from advanced medical home+ (AMH+) and care management agencies (CMA) candidates who have applied and passed the desk review for Tailored Care Management, including physicians, nurses and various behavioral health substance use professionals

Objectives

TCM providers will learn how to:

• Implement best practices for TCM start-up
• Identify fundamentals of the TCM services, including the 1915i and HCBS, comprehensive care assessments, and patient panels/risk lists
• Address TCM staff recruitment and retention
• Identify best practices from members with complex diagnoses and how to incorporate community inclusion
• Develop best practices in health equity in TCM
• Improve communication through feedback sessions with DHB during TCM Office Hours (no credit provided for these sessions)