NC AHEC CHW Specialty Training Program: Client Interviewing

Description

Register now for this online, self-guided course!
AVAILABLE IMMEDIATELY!

About This Module

This module is divided into sections focusing on Key components of successful client interviews, how to build rapport with a new client and Motivational Interviewing.

Approximate time to complete the course: 60 minutes

Learner content includes: Video, corresponding course handout, exercises and a brief post test.

Participants have unlimited time to complete this course and access course materials.

About This Series

NC AHEC, as an anchor partner in the NC CHW Initiative, is committed to ensuring that Community Health Workers have access to ongoing training and professional development resources. As a vital workforce for advancing health equity, it is important that CHWs are able to deepen their knowledge and sharpen their skills for providing all North Carolinians with the opportunity for health and wellness. Through funding provided by the NC DHHS Division of Health Benefits (Medicaid), NC AHEC has worked with other key stakeholders, including CHWs and CHW supervisors, to develop standards for CHW Specialty training, identify key training topics, and develop a series of online modules specifically geared towards preparing CHWs to partner with primary care practices as part of the new Medicaid Managed Care network.

Each module provides continuing education credit recognized by the NC CHW Association for the purposes of maintaining certification. Some modules stand alone in terms of the topic covered while others can be combined to deepen CHW knowledge and skills on a particular topic. Each module has been co-developed with CHWs to ensure the focus of learning and style of education reflects CHW culture and real-life scenarios.

This course is part of the online NC AHEC Community Health Worker courses of recorded content.

Click here to see all the current CHW online courses. Check back later for more options!

Partners on the CHW Specialty Training Work Group:
Avery Health Education and Consulting, LLC
Carolina Community Tracing Collaborative
Central Piedmont Community College
CommUnity Healing through Activism and Strategic Mobilization (CHASM) Institute
Durham Technical Community College
Duke AHEC
Mountain AHEC
NC AHEC
NC Community Health Center Association
NC CHW Association
NC DHHS Office of Rural Health
North Carolina Central University
NorthWest AHEC
Piedmont AHEC
Saint Augustine's University
South Piedmont AHEC
Southern Regional AHEC
Wake AHEC
UNC Pembroke

In Collaboration with

By registering for this program,
participants understand that their contact information may be shared with NC DHHS.

Target Audience

Community health workers, lay health workers, outreach workers, and other frontline public health workers improving the health of their communities, and the supervisors, colleagues and allies of the CHW workforce.

Objectives

Upon completion of this activity, the participant should be able to:

• Identify key components of a successful effective client interview.
• List and define the initial type of client interviews.
• List proven techniques that can be used to build rapport with a new client.
• Demonstrate the use of Cultural Humility.
• Explain the use of OARs in a client interview.

Faculty

• Mahogany R. Graham, BSW, MSW