Tailored Care Management Learning Collaborative Series - Year Two

Dec 31–Jun 21, 2023 Closed Medicine Nursing Other

Tailored Care Management Learning Collaborative Series - Year Two


July 1st, 2021 marked the start of NC Medicaid Transformation with the transition to Standard Care Plans. NC DHHS has begun the process of preparing for Tailored Care Management (TCM) to begin on December 1st, 2022. To prepare for this, DHHS has developed a partnership with North Carolina Area Health Education Center (NC AHEC) to provide practice support, technical assistance, and continuing professional development to help Tailored Care Management providers who have applied and passed the desk review in the transition to Tailored Care Management. The TCM Learning Collaborative is designed to assist TCM candidates in developing the administrative tools to implement best practices within all treatment settings and among all providers. These sessions will be led by NC AHEC Practice Support to facilitate a coordinated learning experience with access to subject matter experts across the state.

This collaborative includes 1-hour live webinar sessions occurring twice a month.

Please note: Participants must attend the entire session to receive credit. No credit will be provided for updates by the NCDHHS. These sessions will be recorded and posted for future access. By attending this event, participants agree to audio and video recording of the session and posting of the recordings in an LMS for TCM candidates to access.

Click here to see all the current Tailored Care Management courses.

The final session in Year Two TCM Learning Collaborative is June 21, 2023 - Session 45: DHB Office Hours.
Click here to register for the Tailored Care Management Learning Collaborative - Year 3.

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By registering for this program,
participants understand that their contact information may be shared with NC DHHS.

Facilitated by the NC AHEC, Tailored Care Management Practice Support Team:

Liz Griffin, MSW, LCSW – NC AHEC TCM Practice Support Coordinator - Piedmont AHEC
Scott Melton, MDiv – NC AHEC TCM Continuing Professional Development Coordinator - Mountain AHEC
Ken Watson, BS, PCMH CCE, PhD – TCM Practice Support Coach - Wake AHEC
Kristen Smith, LPN, BA – TCM Practice Support Coach - Mountain AHEC
Ivy Williams, BS – TCM Practice Support Coach - Area L AHEC
Donnesha Mckenzie, MSW, LCAS-A, LCSW-A – TCM Practice Support Coach - Southern Regional AHEC
Tina Cooke, MA, LCMHCS, NJLPC, NJLCADC, CRC, ACS – TCM Practice Suppport Coach - Southeast AHEC
Kehnesha Mitchell, MHA – TCM Practice Support Coach - South Piedmont AHEC
Stephanie Walker, MPA – TCM Practice Support Coach - Piedmont AHEC
Meaghan Holloway, MSW - TCM Practice Support Coach - Northwest AHEC
Paige Pressly Fuqua, MAEd, LCMHC – TCM Practice Support Coach - Eastern AHEC

Target Audience

Administrators and supervisors from advanced medical home+ (AMH+) and care management agencies (CMA) candidates who have applied and passed the desk review for Tailored Care Management, including physicians, nurses and various behavioral health substance use professionals


Participants will learn how to:

  • Utilize the gap analysis tool to meet the requirements for TCM
  • Identify strategies to implement best practices in TCM
  • Address medical and non-medical drivers of care in the TCM model
  • Identify internal and external systems to improve population health management
  • Develop best practices in health equity in TCM
  • Identify TCM processes for specialty behavioral health


$960.00 This course is not intended for sale. It is for approved AMH+/CMA candidates only. A discount code for free access will be provided to you by your agency administrator. Participants must use their AMH+/CMA agency email to register. By registering for this program, participants understand that their contact information may be shared with NC DHHS.