NC AHEC, as an anchor partner in the NC CHW Initiative, is committed to ensuring that Community Health Workers have access to ongoing training and professional development resources. As a vital workforce for advancing health equity, it is important that CHWs are able to deepen their knowledge and sharpen their skills for providing all North Carolinians with the opportunity for health and wellness. Through funding provided by the NC DHHS Department of Health Benefits (Medicaid), NC AHEC has worked with other key stakeholders, including CHWs and CHW supervisors, to develop standards for CHW Specialty training, identify key training topics, and develop a series of online modules specifically geared towards preparing CHWs to partner with primary care practices as part of the new Medicaid Managed Care network.
Each module provides continuing education credit recognized by the NC CHW Association for the purposes of maintaining certification. Some modules stand alone in terms of the topic covered, while others can be combined to deepen CHW knowledge and skills on a particular topic. Each module has been co-developed with CHWs to ensure the focus of learning and style of education reflects CHW culture and real-life scenarios. This module is divided into three sections focusing on an overview of Care Management and the role of CHWs.
Partners on the CHW Specialty Training Work Group:
Avery Health Education and Consulting, LLC
Carolina Community Tracing Collaborative
Central Piedmont Community College
CommUnity Healing through Activism and Strategic Mobilization (CHASM) Institute
Durham Tech Community College
NC Community Health Center Association
NC CHW Association
NC DHHS Office of Rural Health
North Central Carolina University
Saint Augustine's University
Southern Regional AHEC
Approximate time to complete the course: 90 minutes
Learner content includes: Video, corresponding course handout, exercises and a brief post test.
Participants have unlimited time to complete this course and access course materials.
This course is part of the online NC AHEC Community Health Worker courses of recorded content.
In Collaboration with
Community health workers, lay health workers, outreach workers, and other frontline public health workers improving the health of their communities, and the supervisors, colleagues and allies of the CHW workforce
Upon completion of this activity, the participant should be able to:
- Define Care Management and the role it plays in supporting individuals with complex care needs
- Identify the key components (e.g., patient centered, health improvement, goal focused, team based approach, SDOH) and essential tools (e.g., providers, medication, education, medical equipment, SDOH) of Care Management
- Define why Care Management is such an important population health strategy for NC Medicaid Managed care
- Identify specific roles of Care Managers in NC Medicaid Managed care system
- Describe the overlap between key components of Care Management and core roles of CHWs
- Describe the key competencies needed by CHWs working as part of Care Management teams
- Describe the complexity of potentially overlapping Care Management programs engaging with community members
- Describe the importance and role of CHW voice on the care team
- Demonstrate communication skills for elevating CHW voice on the care team (e.g., SBAR, Teach Back, etc.)
- Describe the role a care plan plays in promoting health and wellness for individuals engaged in Care Management services
- Describe the key components of a person/whole person-centered care plan
- Demonstrate ability to facilitate development of an individual action plan and goal attainment
- Describe barriers experienced by Care Management teams in trying to reach historically marginalized populations
- Describe gaps in culturally responsive services provided by Care Management teams
- Identify advocacy opportunities for CHWs working as part of Care Management teams
- Demonstrate ability to describe the impact CHWs and CHW strategies make in advancing population and Care Management outcomes
- Katie Bartholomew, RN, MSN
NC AHEC CHW Specialty Training Program: Care Management for CHWs
12/10 9:55 AM–9:55 AM
The Mountain Area Health Education Center designates this entire online continuing education activity as meeting the criteria for 0.20 CEUs as established by the National Task Force on the Continuing Education Unit.
1.500 Contact Hours
MAHEC designates this online continuing education activity as meeting the criteria for 1.50 Contact Hours.