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NC AHEC CHW Specialty Training Program: Care Management for CHWs

Course # 69120
NC AHEC CHW Specialty Training Program: Care Management for CHWs

Location

Online Course
MAHEC
Asheville, NC 28803

Dates & Times

Jul 11, 2022 9:55 AM – Dec 10, 2026 9:55 AM

Contact

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Registration for this online module is now closed.

About this Module

This module introduces the foundations of Care Management and the important role Community Health Workers play within it. You'll learn what Care Management is, why it is a key strategy in North Carolina's Medicaid Managed Care system, and how it supports individuals with complex needs. The module highlights the skills CHWs bring to care teams, including effective communication, care planning, and advocacy. It also explores strategies used to guide client care, as well as the barriers teams face in serving all populations. By the end, you will understand how CHWs help strengthen care teams and improve outcomes through their role in Care Management.


Approximate time to complete the course: 90 minutes

Learner content includes: Video, corresponding course handout, exercises and a brief post-test.

About the Series

NC AHEC, as an anchor partner in the NC CHW Initiative, is committed to ensuring that Community Health Workers have access to ongoing training and professional development. As a vital workforce advancing health outcomes across the state, CHWs must have the opportunity to deepen their knowledge and strengthen their skills to support the health and wellness of all North Carolinians.

With funding from the NC Department of Health Benefits (Medicaid), NC AHEC has collaborated with CHWs, CHW supervisors, and other key stakeholders to develop CHW Specialty Training standards, identify core training topics, and create a series of online modules designed to prepare CHWs to work alongside primary care practices within the Medicaid Managed Care network.

Each module offers continuing education credit recognized by the NC CHW Association for certification maintenance. Some modules address standalone topics, while others may be taken together to build deeper understanding in key areas. All modules are co-developed with CHWs to ensure the learning content and format reflect CHW culture and real-world experience.

This course is part of the online NC AHEC Community Health Worker courses of recorded content.


In Collaboration with


UNM ECHONC-CHWA

IHI

Audience

Community health workers, lay health workers, outreach workers, and other frontline public health workers improving the health of their communities, and the supervisors, colleagues and allies of the CHW workforce

Objectives

Upon completion of this activity, the participant should be able to:

check Define care management and describe its role in supporting individuals with complex health and social needs in North Carolina's Medicaid Managed Care system
check Identify communication strategies to effectively elevate the CHW voice within care team interactions
check Identify key tools used to guide care for clients with complex needs
check Identify advocacy opportunities where CHWs can influence care team strategies and outcomes
check Explain how the roles and competencies of CHWs align with care management
check Facilitate the development of an individual action plan within a person-centered care planning framework
check Recognize barriers experienced by care management teams in reaching and serving all populations and identify service gaps

Fees

Cancellation Policy

Free, but must register to attend

FREE

Available Credits

CEU .200

The Mountain Area Health Education Center designates this entire online continuing education activity as meeting the criteria for 0.20 CEUs as established by the National Task Force on the Continuing Education Unit.

Contact Hours 1.500

MAHEC designates this online continuing education activity as meeting the criteria for 1.50 Contact Hours.

Speakers

Katie Bartholomew, MA, RN

Sessions

NC AHEC CHW Specialty Training Program: Care Management for CHWs

12/10 9:55 AM – 9:55 AM

Additional Resources

Cancellation Policy

MAHEC has a pay-up-front policy for all CE programs. The only exceptions will be for pre-approved programs where an individual payment plan is appropriate. Registrations received without accompanying payment will not be processed and participants who have not paid the course fee will not be admitted into the program.

Unless otherwise noted in course materials, the following cancellation policy applies to all programs:

  • Cancellations must be in writing (fax, email, or mail).
  • Cancellations received more than 2 weeks prior to the event will receive 100% refund.
  • Cancellations received between two weeks and two full business days prior to the first day of the event are refunded at 70% of the registration fee subject to a minimum $25 cancellation fee.
  • No refunds or credits will be given for cancellations received less than two full business days prior to the event.
  • No vouchers will be issued in lieu of a refund.
  • Transfers/substitute(s) are welcome (please notify us in advance of the program).
Ready to continue your professional development?