NC AHEC CHW Specialty Training Program: Resource Coordination

Available through Dec 10, 2024 Open Public Health

NC AHEC CHW Specialty Training Program: Resource Coordination


Register now for this online self-guided course.

NC AHEC, as an anchor partner in the NC CHW Initiative, is committed to ensuring that Community Health Workers have access to ongoing training and professional development resources. As a vital workforce for advancing health equity, it is important that CHWs are able to deepen their knowledge and sharpen their skills for providing all North Carolinians with the opportunity for health and wellness. Through funding provided by the NC DHHS Department of Health Benefits (Medicaid), NC AHEC has worked with other key stakeholders, including CHWs and CHW supervisors, to develop standards for CHW Specialty training, identify key training topics, and develop a series of online modules specifically geared towards preparing CHWs to partner with primary care practices as part of the new Medicaid Managed Care network.

Each module provides continuing education credit recognized by the NC CHW Association for the purposes of maintaining certification. Some modules stand alone in terms of the topic covered while others can be combined to deepen CHW knowledge and skills on a particular topic. Each module has been co-developed with CHWs to ensure the focus of learning and style of education reflects CHW culture and real-life scenarios. This module is divided into four sections focusing on Part 1: Identifying Resource Needs, Part 2: Building Network of Resource Partners, Part 3: High Quality Resource Coordination Support, and Part 4: Addressing Barriers to Resource Coordination.

Click here to see all the current CHW online courses. Check back later for more options!

Partners on the CHW Specialty Training Work Group:
Avery Health Education and Consulting, LLC
Carolina Community Tracing Collaborative
Central Piedmont Community College
CommUnity Healing through Activism and Strategic Mobilization (CHASM) Institute
Durham Tech Community College
Mountain AHEC
NC Community Health Center Association
NC CHW Association
NC DHHS Office of Rural Health
North Central Carolina University
NorthWest AHEC
Piedmont AHEC
Saint Augustine's University
South Piedmont
Southern Regional AHEC
UNC Pembroke

Approximate time to complete the course: 90 minutes

Learner content includes: Video, corresponding course handout, exercises and a brief post test

Participants have unlimited time to complete this course and access course materials.

This course is part of the online NC AHEC Community Health Worker courses of recorded content.

In Collaboration with



Target Audience

Community health workers, lay health workers, outreach workers, and other frontline public health workers improving the health of their communities, and the supervisors, colleagues and allies of the CHW workforce


Upon completion of this activity, the participant should be able to:

  • Describe the fundamental role that resource coordination plays in advancing health equity
  • Describe the impact of trauma and stigma experienced by historically under-resourced and oppressed communities
  • Demonstrate empathy-based communication skills used in identifying individual and community resource needs
  • Demonstrate how to develop a resource network map or plan that lists resource needs and available local, regional, state, federal resources
  • Identify key local, state, and federal resource assistance programs (e.g., SNAP, WIC, Medicaid, Section 8, Vocational Rehab, transportation)
  • Describe how to use NCCARE360 as a tool for identifying available resources
  • Describe the role that eligibility plays in ensuring appropriate referrals and information CHWs need in order to provide highest quality community member experience
  • Describe the connections between systemic racism, poverty and other forms of oppression on resource coordination barriers
  • Identify some of the common barriers CHW experience
  • Describe the importance of CHW self-care as a key component of effective resource coordination


  • Kelly White, MPH, MHE


NC AHEC CHW Specialty Training Program: Resource Coordination

12/10 9:00 AM – 9:00 AM


.200 CEU

The Mountain Area Health Education Center designates this entire online continuing education activity as meeting the criteria for 0.20 CEUs as established by the National Task Force on the Continuing Education Unit.

1.500 Contact Hours

MAHEC designates this online continuing education activity as meeting the criteria for 1.50 Contact Hours.


FREE Free, but must register to attend
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