NC AHEC CHW Specialty Training Program: Resource Coordination

Registration for this online module is now closed.
About this Module

In this module, you'll learn how to identify community resource needs and respond with empathy-based communication. You'll explore how to create a resource map, connect community members to key programs, and use tools like NCCARE360 to share accurate information. You'll also learn how to navigate eligibility requirements, address common barriers to access, and apply self-care strategies to sustain your effectiveness as a CHW.

Approximate time to complete the course: 90 minutes

Learner content includes: Video, corresponding course handout, exercises and a brief post-test.

About This Series

NC AHEC, as an anchor partner in the NC CHW Initiative, is committed to ensuring that Community Health Workers have access to ongoing training and professional development. As a vital workforce advancing health outcomes across the state, CHWs must have the opportunity to deepen their knowledge and strengthen their skills to support the health and wellness of all North Carolinians.

With funding from the NC Department of Health Benefits (Medicaid), NC AHEC has collaborated with CHWs, CHW supervisors, and other key stakeholders to develop CHW Specialty Training standards, identify core training topics, and create a series of online modules designed to prepare CHWs to work alongside primary care practices within the Medicaid Managed Care network.

Each module offers continuing education credit recognized by the NC CHW Association for certification maintenance. Some modules address standalone topics, while others may be taken together to build deeper understanding in key areas. All modules are co-developed with CHWs to ensure the learning content and format reflect CHW culture and real-world experience.

This course is part of the online NC AHEC Community Health Worker courses of recorded content.

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