NC AHEC CHW Specialty Training Program: Resource Coordination

Description

Register now for this online self-guided course.
AVAILABLE IMMEDIATELY!
NC AHEC, as an anchor partner in the NC CHW Initiative, is committed to ensuring that Community Health Workers have access to ongoing training and professional development resources. As a vital workforce for advancing health equity, it is important that CHWs are able to deepen their knowledge and sharpen their skills for providing all North Carolinians with the opportunity for health and wellness. Through funding provided by the NC DHHS Department of Health Benefits (Medicaid), NC AHEC has worked with other key stakeholders, including CHWs and CHW supervisors, to develop standards for CHW Specialty training, identify key training topics, and develop a series of online modules specifically geared towards preparing CHWs to partner with primary care practices as part of the new Medicaid Managed Care network.

Each module provides continuing education credit recognized by the NC CHW Association for the purposes of maintaining certification. Some modules stand alone in terms of the topic covered while others can be combined to deepen CHW knowledge and skills on a particular topic. Each module has been co-developed with CHWs to ensure the focus of learning and style of education reflects CHW culture and real-life scenarios. This module is divided into four sections focusing on Part 1: Identifying Resource Needs, Part 2: Building Network of Resource Partners, Part 3: High Quality Resource Coordination Support, and Part 4: Addressing Barriers to Resource Coordination.

Click here to see all the current CHW online courses. Check back later for more options!

Partners on the CHW Specialty Training Work Group:
Avery Health Education and Consulting, LLC
Carolina Community Tracing Collaborative
Central Piedmont Community College
CommUnity Healing through Activism and Strategic Mobilization (CHASM) Institute
Durham Tech Community College
Duke AHEC
Mountain AHEC
NC AHEC
NC Community Health Center Association
NC CHW Association
NC DHHS Office of Rural Health
North Central Carolina University
NorthWest AHEC
Piedmont AHEC
Saint Augustine's University
South Piedmont
Southern Regional AHEC
Wake AHEC
UNC Pembroke

Approximate time to complete the course: 90 minutes

Learner content includes: Video, corresponding course handout, exercises and a brief post test

Participants have unlimited time to complete this course and access course materials.

This course is part of the online NC AHEC Community Health Worker courses of recorded content.

In Collaboration with

Target Audience

Community health workers, lay health workers, outreach workers, and other frontline public health workers improving the health of their communities, and the supervisors, colleagues and allies of the CHW workforce

Objectives

Upon completion of this activity, the participant should be able to:

• Role of Resource Coordination: Explain the essential role that resource coordination plays in enhancing community health outcomes by facilitating access to necessary services and support systems
• Impact of Trauma and Stigma: Analyze how trauma and stigma affect communities, highlighting the compounded challenges they face in accessing resources and achieving health outcomes
• Empathy-Based Communication Skills: Demonstrate effective, empathy-driven communication techniques for identifying and addressing the resource needs of individuals and communities, fostering trust and collaboration
• Developing Resource Network Maps: Create comprehensive resource network maps or plans that identify community needs and catalog available local, regional, state, and federal resources, facilitating efficient service delivery
• Identifying Key Assistance Programs: Identify and describe essential assistance programs such as SNAP, WIC, Medicaid, Section 8, Vocational Rehabilitation, and transportation services, and understand their eligibility criteria and application processes
• Utilizing NCCARE360 for Resource Identification: Utilize NCCARE360 effectively as a tool for identifying and connecting individuals to available resources, enhancing coordination and support within the community
• Importance of Eligibility in Referrals: Explain the significance of eligibility requirements in ensuring appropriate referrals, and how Community Health Workers (CHWs) can navigate these to provide optimal support
• Addressing Systemic Barriers in Resource Coordination: Examine the interconnectedness of systemic issues such as poverty in creating barriers to effective resource coordination, and discuss strategies to dismantle these obstacles
• Recognizing Challenges Faced by CHWs: Identify common challenges experienced by CHWs, including resource limitations, systemic barriers, and community resistance, and explore solutions to mitigate these issues
• Emphasizing CHW Self-Care: Highlight the importance of self-care for CHWs as a fundamental component of effective resource coordination, ensuring their well-being and sustained capacity to serve the community

Faculty

• Kelly White, MPH, MHE