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NC AHEC CHW Specialty Training Program: Resource Coordination

Course # 68859
NC AHEC CHW Specialty Training Program: Resource Coordination

Location

Online Course
MAHEC
Asheville, NC 28803

Dates & Times

Jul 1, 2022 12:00 PM – Oct 20, 2025 12:00 PM

Contact

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NC AHEC, as an anchor partner in the NC CHW Initiative, is committed to ensuring that Community Health Workers have access to ongoing training and professional development resources. As a vital workforce for advancing health equity, it is important that CHWs are able to deepen their knowledge and sharpen their skills for providing all North Carolinians with the opportunity for health and wellness. Through funding provided by the NC DHHS Department of Health Benefits (Medicaid), NC AHEC has worked with other key stakeholders, including CHWs and CHW supervisors, to develop standards for CHW Specialty training, identify key training topics, and develop a series of online modules specifically geared towards preparing CHWs to partner with primary care practices as part of the new Medicaid Managed Care network.

Each module provides continuing education credit recognized by the NC CHW Association for the purposes of maintaining certification. Some modules stand alone in terms of the topic covered while others can be combined to deepen CHW knowledge and skills on a particular topic. Each module has been co-developed with CHWs to ensure the focus of learning and style of education reflects CHW culture and real-life scenarios. This module is divided into four sections focusing on Part 1: Identifying Resource Needs, Part 2: Building Network of Resource Partners, Part 3: High Quality Resource Coordination Support, and Part 4: Addressing Barriers to Resource Coordination.

Approximate time to complete the course: 90 minutes

Learner content includes: Video, corresponding course handout, exercises and a brief post test.


Participants have unlimited time to complete this course and access course materials.

About This Series

NC AHEC, as an anchor partner in the NC CHW Initiative, is committed to ensuring that Community Health Workers have access to ongoing training and professional development resources. As a vital workforce for advancing health for all, it is important that CHWs are able to deepen their knowledge and sharpen their skills for providing all North Carolinians with the opportunity for health and wellness. Through funding provided by the NC DHHS Department of Health Benefits (Medicaid), NC AHEC has worked with other key stakeholders, including CHWs and CHW supervisors, to develop standards for CHW Specialty training, identify key training topics, and develop a series of online modules specifically geared towards preparing CHWs to partner with primary care practices as part of the new Medicaid Managed Care network.

Each module provides continuing education credit recognized by the NC CHW Association for the purposes of maintaining certification. Some modules stand alone in terms of the topic covered while others can be combined to deepen CHW knowledge and skills on a particular topic. Each module has been co-developed with CHWs to ensure the focus of learning and style of education reflect CHW culture and real-life scenarios.


Click here to see all the current CHW online courses. Check back later for more options!


Partners on the CHW Specialty Training Work Group:
Avery Health Education and Consulting, LLC
Carolina Community Tracing Collaborative
Central Piedmont Community College
CommUnity Healing through Activism and Strategic Mobilization (CHASM) Institute
Durham Tech Community College
Duke AHEC
Mountain AHEC
NC AHEC
NC Community Health Center Association
NC CHW Association
NC DHHS Office of Rural Health
North Central Carolina University
NorthWest AHEC
Piedmont AHEC
Saint Augustine's University
South Piedmont
Southern Regional AHEC
Wake AHEC
UNC Pembroke

This course is part of the online NC AHEC Community Health Worker courses of recorded content.

In Collaboration with
UNM ECHONC-CHWA

IHI

Objectives

Upon completion of this activity, the participant should be able to:

check Role of Resource Coordination: Explain the essential role that resource coordination plays in enhancing community health outcomes by facilitating access to necessary services and support systems
check Empathy-Based Communication Skills: Demonstrate effective, empathy-driven communication techniques for identifying and addressing the resource needs of individuals and communities, fostering trust and collaboration
check Identifying Key Assistance Programs: Identify and describe essential assistance programs such as SNAP, WIC, Medicaid, Section 8, Vocational Rehabilitation, and transportation services, and understand their eligibility criteria and application processes
check Importance of Eligibility in Referrals: Explain the significance of eligibility requirements in ensuring appropriate referrals, and how Community Health Workers (CHWs) can navigate these to provide optimal support
check Recognizing Challenges Faced by CHWs: Identify common challenges experienced by CHWs, including resource limitations, systemic barriers, and community resistance, and explore solutions to mitigate these issues
check Impact of Trauma and Stigma: Analyze how trauma and stigma affect communities, highlighting the compounded challenges they face in accessing resources and achieving health outcomes
check Developing Resource Network Maps: Create comprehensive resource network maps or plans that identify community needs and catalog available local, regional, state, and federal resources, facilitating efficient service delivery
check Utilizing NCCARE360 for Resource Identification: Utilize NCCARE360 effectively as a tool for identifying and connecting individuals to available resources, enhancing coordination and support within the community
check Addressing Systemic Barriers in Resource Coordination: Examine the interconnectedness of systemic issues such as poverty in creating barriers to effective resource coordination, and discuss strategies to dismantle these obstacles
check Emphasizing CHW Self-Care: Highlight the importance of self-care for CHWs as a fundamental component of effective resource coordination, ensuring their well-being and sustained capacity to serve the community

Fees

Cancellation Policy

Free, but must register to attend

FREE

Available Credits

CEU .200

The Mountain Area Health Education Center designates this entire online continuing education activity as meeting the criteria for 0.20 CEUs as established by the National Task Force on the Continuing Education Unit.

Contact Hours 1.500

MAHEC designates this online continuing education activity as meeting the criteria for 1.50 Contact Hours.

Audience

Community health workers, lay health workers, outreach workers, and other frontline public health workers improving the health of their communities, and the supervisors, colleagues and allies of the CHW workforce

Speakers

Kelly White, MPH, MHE

Sessions

NC AHEC CHW Specialty Training Program: Resource Coordination

10/20 12:00 PM – 12:00 PM

Additional Resources

Cancellation Policy

MAHEC has a pay-up-front policy for all CE programs. The only exceptions will be for pre-approved programs where an individual payment plan is appropriate. Registrations received without accompanying payment will not be processed and participants who have not paid the course fee will not be admitted into the program.

Unless otherwise noted in course materials, the following cancellation policy applies to all programs:

  • Cancellations must be in writing (fax, email, or mail).
  • Cancellations received more than 2 weeks prior to the event will receive 100% refund.
  • Cancellations received between two weeks and two full business days prior to the first day of the event are refunded at 70% of the registration fee subject to a minimum $25 cancellation fee.
  • No refunds or credits will be given for cancellations received less than two full business days prior to the event.
  • No vouchers will be issued in lieu of a refund.
  • Transfers/substitute(s) are welcome (please notify us in advance of the program).
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