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Family Health

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Welcome to the MAHEC Family Health Center at Newbridge!

MAHEC Family Health Center at Newbridge is located in the Woodfin community. Our team offers full spectrum care for adults, pediatrics, prenatal care, and preventive healthcare. We welcome the opportunity to care for you and your family as patients!

If you are an established patient and have a true emergency after hours, please go to your nearest Emergency Department. Please note that we do not prescribe controlled substances on the first visit or after hours.

Our services include, but are not limited to:

  • Family-centered care through all ages and life stages
  • Diagnosis and management of acute and chronic medical problems
  • Preventive care including Pap smears, pediatric and adult immunizations, and wellness visits
  • Family-centered obstetrics including prenatal care, delivery services, and newborn care
  • Integrated clinical pharmacy support including coumadin/warfarin management
  • On site laboratory services
  • Advanced care planning for end of life decision making
  • Spanish speaking team members and care providers
  • Birth control options including nexplanon, IUDs, and depo-provera
  • A variety of minor procedures including skin biopsies and joint/soft tissue injections
  • 24 hour on call doctor availability
  • Evaluation and management of mental/behavioral health challenges
MAHEC Family Health Center at Newbridge
218 Elkwood Avenue
Asheville, NC 28804

Monday-Friday: 8am-5pm

  • (828) 257-4747 phone
  • (828) 257-4747 after-hours phone
  • (828) 257-4763 fax
  • (828) 407-2637 medical records fax
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COVID-19 Precautions in Place at MAHEC

Masks: All patients and visitors are asked to wear a mask, regardless of vaccination status, while in the office. Please bring a mask with you.

Visitors: Two (2) visitors per patient will be permitted to enter in support of their loved one. In a continued effort to keep our patients and staff safe due to ongoing, substantial, COVID-19 community spread:

  • All patients and visitors will be screened for COVID-19 symptoms and temperature taken upon entry to a MAHEC office.
  • Visitors who have not been released from COVID-19 quarantine or visitors who are actively symptomatic are kindly asked to not enter the facility.

Virtual support continues to be welcomed at all MAHEC locations. If you would prefer to call your support person from the exam room so they can participate in your visit, we encourage you to do so.

What is telemedicine?

A telemedicine visit is conducted using a computer or smartphone so you and your provider can see and hear each other. If you're not familiar with telemedicine, don't worry. This is new for all of us, and we're learning together! Many of our patients appreciate the convenience of telemedicine.

When it's time for your appointment, we will email and/or text you a link to click to start your appointment.


Gregory Bernardi, PA-C Gregory Bernardi, PA-C
Advanced Practice Practitioner

MAHEC Family Health Center at Newbridge map
218 Elkwood Avenue
Asheville, NC 28804
phone (828) 257-4747


Susan McDowell, MD Susan McDowell, MD

Family Medicine Faculty Physician
Substance Use Educator

MAHEC Family Health Center at Newbridge map
218 Elkwood Avenue
Asheville, NC 28804
phone (828) 257-4747

Susan has been in the WNC region since 2010 and enjoys taking care of patients from age 0 to 100. She currently practices mainly at the MAHEC Newbridge site. Special interests include women's health, chronic disease management, substance use disorder treatment, and care of children.


Irene Park Ulrich, PharmD, BCACP, CPP Irene Park Ulrich, PharmD, BCACP, CPP
Director, Pharmacy, Ambulatory Care PGY2
Clinical Pharmacist, MAHEC
Associate Professor of Clinical Education, UNC Eshelman School of Pharmacy

MAHEC Family Health Center at Newbridge map
218 Elkwood Avenue
Asheville, NC 28804
phone (828) 257-4747

Irene Ulrich grew up in Cary, NC and graduated with her PharmD from the University of North Carolina Eshelman School of Pharmacy in 2012 (go Heels!). She completed her residency in ambulatory care at Mission Hospital and MAHEC from 2012-2013. Upon finishing residency, she worked as a clinical pharmacist in a specialized anticoagulation service at Mission Hospital before starting as a clinical pharmacist with MAHEC. She practices primarily at the MAHEC clinic at Newbridge in Woodfin, NC. In addition to providing direct patient care for chronic disease management, she has particular interest in health equity and transgender care and is pursuing her Master’s of Public Health degree with the UNC Gillings School of Public Health. She feels fortunate to be a part of a truly interdisciplinary primary care team with the common goal of providing outstanding care to the people of western NC. Outside of work, she loves spending time with her family including her husband, Bruce, and daughter, Ila, and enjoys running, traveling, and snuggles with her dogs, Gryffindor and Bowie.


Ginger Poulton, MD, MSEd, DipABLM Ginger Poulton, MD, MSEd, DipABLM
Family Medicine Faculty Physician
Assistant Director, Transitional Year Residency Program

MAHEC Family Health Center at Newbridge map
218 Elkwood Avenue
Asheville, NC 28804
phone (828) 257-4747

Ginger Poulton, MD, MSEd, DipABLM, is board certified in family medicine and lifestyle medicine. She is a former educator for Teach for America and a graduate of the University of Michigan Medical School. Ginger completed her family medicine residency at the Mountain Area Health Education Center in Asheville and joined MAHEC’s faculty in 2013. In addition to lifestyle medicine, her clinical passions include prenatal care, pediatrics, women’s health, health equity, and patient education.

Ginger has been an active runner, cyclist, sports enthusiast, and home chef for many years. She loves adventuring outdoors with her husband and sons in the beautiful mountains of Western North Carolina. In 2019 she established MAHEC as the first Lifestyle Medicine Residency Curriculum site in North Carolina. She continues to lead this program that is offered to more than 50 residents at the organization. She is also the lead physician for the Community Health Worker Project at MAHEC – working to integrate CHWs with resident and faculty physician care of their patients.


Lisa Reed, MD Lisa Reed, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Newbridge map
218 Elkwood Avenue
Asheville, NC 28804
phone (828) 257-4747

Welcome to MAHEC Family Medicine! We want to be your medical home. I am very happy to be practicing at MAHEC Family Health Center at Newbridge in Woodfin. I consider myself very lucky because I love my job. I get so much joy out of taking care of patients, from babies to older patients and everyone in between. I am particularly interested in women’s health, pediatrics, behavioral health and caring for Latino patients. I also provide transgender care services. It is wonderful to work in and out of the hospital to take comprehensive care of patients.

I grew up in Iowa, where I studied at Grinnell College and the University of Iowa. I completed residency here in Asheville with MAHEC Family Practice. I have been lucky to travel some and see healthcare practices around the world. I am happy to call Western North Carolina home. My husband and I love the fabulous local food and I love going on hilly runs with our sweet dog, Maggie.

New Patients (If you have NOT had a pre-visit planning phone call.)

Click below to download our new patient packet. It contains forms you will need to print out, complete, and bring with you to your first visit.

New Patients (If you HAVE had a pre-visit planning phone call.)

Click below to download our new patient packet. It contains forms you will need to print out, complete, and bring with you to your first visit.

Current Patients

Privacy Policy & more

Click below to read our privacy policy, patient bill of rights, and patient centered medical home brochure.

Medical Records Release Forms

Click below to download our medical records release forms. Use page 1 to have your records SENT to another facility; use page 2 to request that MAHEC receive your records from another office. Note that a fee will be charged if you are requesting the records for yourself. There is no charge for sending records to another facility.

MEND Telemedicine Consent Forms

You will sign these forms electronically at the beginning of your telemedicine visit. If you would like a copy for your records, please click below.

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