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This program will identify and address barriers to care, including strategies to improve the cultural and linguistic humility of the behavioral health service delivery system. This program will identify and address racial, ethnic, and cultural inequities in the access, availability, and quality of service delivery including LTSS needs, considerations for tribal populations, culturally and linguistically diverse populations, and forms of bias that may affect BH I/DD Tailored Plan members.
Approximate time to complete the course: 2.25 hours
Learner content includes: A video and corresponding course handout
Participants have unlimited time to complete this course and access course materials.
This course is part of the online Tailored Care Management courses of recorded content.
Please note, only Contact Hours and CEUs are available for the online courses.
For other options, please see the Live Webinar series here.




Administrators and supervisors from advanced medical home+ (AMH+) and care management agencies (CMA) candidates who have applied and passed the desk review for Tailored Care Management, including physicians, nurses and various behavioral health substance use professionals
As part of the TCM Continuing Professional Development series, participants will:
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Identify and address racial, ethnic, and cultural inequities in the access, availability, and quality of service delivery. |
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Identify and address barriers to care, including strategies to improve the Cultural Humility and Linguistic Humility of the BH service delivery system. |
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Discuss Cultural Humility and Linguistic Humility, including long term supports and services (LTSS) needs, considerations for tribal populations, non-white populations, and forms of bias that may affect BH I/DD Tailored Plan members. |
This course is not intended for sale. It is only for certified AMH+/CMA TCM providers who have passed readiness review with NCQA. Sharing the discount code or TCM Web Portal with an unapproved agency can result in either agency being billed the stated amount for this course. By registering for this program, participants understand that their contact information may be shared with NC DHHS and the NC BH/IDD Tailored Plans (LME/MCOs). By checking the fee box, I agree to the above.
MAHEC has a pay-up-front policy for all CE programs. The only exceptions will be for pre-approved programs where an individual payment plan is appropriate. Registrations received without accompanying payment will not be processed and participants who have not paid the course fee will not be admitted into the program.
Unless otherwise noted in course materials, the following cancellation policy applies to all programs: