NC AHEC Diversity, Equity, and Inclusion (DEI) for Primary Care Clinical Providers and Non-clinical Staff - Module 11 - System Accountability

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Healthcare providers are required to be competent not only in medicine but also in communication and caring for people with different disease burdens, socio-cultural realities, expectations, values, and beliefs. Be it the result of a language barrier, differences in philosophy, differences in cultural norms (& expectations), or even cultural bias, lack of diversity can lead to communication breakdown with patients. Consequently, when patients cannot fully communicate or express their needs, health inequities and health disparities occur.

Supporting diversity in healthcare can lead to culturally relevant care, the ability of healthcare providers to offer services that meet the unique social, cultural, and linguistic needs of their patients. This gives both employees and patients a voice to help provide/receive high-quality care and encourages the presence of a diverse healthcare staff in the treatment experience of patients. Health equity means ensuring that every person in every community can get the same high-quality care regardless of individual characteristics, such as ethnicity, gender or geographic location. A number of social, economic and cultural factors significantly affect both physical and mental health. Healthcare providers require education to recognize and eliminate these disadvantages that lead to healthcare disparities through initiatives that increase diversity in leadership, improve training for cultural humility, and strengthen community partnerships.

The program will consist of 11 modules and will focus on implementing DEI strategies that are proven to improve patient care including:
• Articulating how DEI plays a heightened and essential role in today's healthcare environment,
• Educating clinical providers and non-clinical staff on fundamental concepts, such as cultural humility, structural racism, and other relevant content to assist providers and staff to increase knowledge and adopt equitable practices,
• Integrating DEI values and core principles into the patient care environment, and
• Building core competency and shared language across staff.

The 11 educational modules include a didactic, ECHO zoom session, discussion format similar to a Ted Talk, micro learnings and podcasts. The topics for these modules are as follows:
Module 1 Structural Racism
Module 2 Cultural Humility
Module 3 Implicit Bias
Module 4 Communication in Healthcare
Module 5 Microaggressions
Module 6 Social Determinants of Health
Module 7 Community Engagement and Partnership
Module 8 NC Action to Address Health Inequities
Module 9 LGBTQIA+ Health
Module 10 DEI Recruitment and Retention
Module 11 System Accountability

Click here to view all the Diversity, Equity, and Inclusion online courses.


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