Tailored Care Management Learning Collaborative Session 48: Walk-in and 24-Hour Crisis Services

Description

Register now for this online, self-guided course!

The NC DHHS Division of Health Benefits (DHB) has partnered with NC AHEC to assist in the implementation of Tailored Care Management, which was launched December 1st, 2022. NC AHEC provides practice support, technical assistance, and continuing professional development to help Tailored Care Management providers who have applied and passed the desk review in the transition to, and continuous quality improvement of, Tailored Care Management. The TCM Learning Collaborative is designed to assist TCM providers in developing the administrative tools to implement best practices within all treatment settings and among all providers. The Collaborative will be led by NC AHEC Practice Support to facilitate a coordinated learning experience with access to subject matter experts across the state.

Click here to see all the current Tailored Care Management courses. Check back later for more options!

This course is not intended for sale. It is for certified AMH+/CMA providers and Tailored Plans only. A discount code to allow free access will be provided to you by your agency administrator. CINs and other agencies providing comprehensive care management that do not have a contract with MAHEC do not receive these courses for free. To contract with MAHEC, please contact Scott Melton.

This session will cover required responsibilities for office-based and hospital emergency services, as well as walk-ins for TCM members. Requirements, structure, and a short overview of transitional services and reporting requirements will be discussed.

Approximate time to complete the course: 1 hour

Learner content includes: A video and corresponding course handout

Participants have unlimited time to complete this course and access course materials.

By registering for this course, you are granting permission for your contact information and course completion information to be shared with DHHS-DHB and participating NC BH/IDD Tailored Plans for this continuing education activity. This session is recorded content from the live sessions.

This course is part of the online Tailored Care Management courses of recorded content. Please note, only Contact Hours and CEUs are available for the online courses.
For other credit options, please see the Live Webinar series here.

Provided by

A program of

An approved program of

Faculty: Timothy W. Lentz, MSW, LCSW
CEO, Catawba Valley Healthcare

Facilitated by the NC AHEC Tailored Care Management Practice Support Team:
Liz Griffin, MSW, LCSW – NC AHEC Behavioral Health Program Manager
Scott Melton, MDiv – NC AHEC TCM Continuing Professional Development Coordinator - Mountain AHEC (Host)
Dan Schwarzlose, MFA- TCM CPD Program Logistics Specialist (Host)
Ken Watson, BS, PCMH CCE, PhD – TCM Practice Support Coach - Wake AHEC
Kristen Smith, LPN, BA – TCM Practice Support Coach - Mountain AHEC
Ivy Williams, BS – TCM Practice Support Coach - Area L AHEC
Donnesha Mckenzie, MSW, LCAS-A, LCSW-A – TCM Practice Support Coach - Southern Regional AHEC
Kehnesha Mitchell, MHA – TCM Practice Support Coach - South Piedmont AHEC
Stephanie Walker, MPA – TCM Practice Support Coach - Piedmont AHEC
Meaghan Holloway, MSW - TCM Practice Support Coach - Northwest AHEC
Paige Pressly Fuqua, MAEd, LCMHC – TCM Practice Support Coach - Eastern AHEC

Target Audience

TCM care managers, supervisors, and extenders from the Tailored Plans, TCM certified advanced medical homes+ (AMH+) and care management agencies (CMA)

Objectives

Participants will learn how to:

• Describe the crisis requirements for TCM certification
• Identify best practices from established TCM agenices
• Start developing operational policies and procedures to implement crisis walk-in services for TCM certification