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Family Health

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Welcome to MAHEC Family Health Center at Biltmore!

MAHEC Family Medicine provides comprehensive, full-spectrum care for all ages, newborn to adults, including Geriatrics. We focus on delivering high quality and thoughtful medical care to patients through a comprehensive approach using evidence-based medicine and decision-making. We strive for a team-based approach and put the patient first. Our comprehensive approach provides care for short and long term (chronic) illnesses, acute issues, and age based preventive care.

Our services include, but are not limited to:

  • Behavioral health counseling
  • Centering Pregnancy & Parenting
  • Clinical pharmacists
  • Hep C/HIV treatment
  • IDD assessment clinic
  • Interconception care
  • Geriatric medicine
  • Group visits for chronic conditions
  • Lactation consultation
  • Lifestyle medicine
  • No scalpel vasectomy clinic
  • Nutritional counseling
  • Osteoporosis clinic
  • Office-based opioid treatment
  • Positive Parenting Program
  • Prenatal care
  • Sports medicine
MAHEC Family Health Center at Biltmore
123 Hendersonville Road
Asheville, NC 28803

Monday-Friday: 8am-5pm (in-person and telehealth)
Monday-Thursday: 5-6pm (telehealth only)
Saturday: 8am-12 noon
24/7 Call Answering Service

  • (828) 257-4730 phone
  • (828) 257-4738 fax
  • (828) 407-2637 medical records fax
map

COVID-19 Precautions in Place at MAHEC

Masks: All patients and visitors are asked to wear a mask, regardless of vaccination status, while in the office. Please bring a mask with you.

Visitors: Two (2) visitors per patient will be permitted to enter in support of their loved one. In a continued effort to keep our patients and staff safe due to ongoing, substantial, COVID-19 community spread:

  • All patients and visitors will be screened for COVID-19 symptoms and temperature taken upon entry to a MAHEC office.
  • Visitors who have not been released from COVID-19 quarantine or visitors who are actively symptomatic are kindly asked to not enter the facility.

Virtual support continues to be welcomed at all MAHEC locations. If you would prefer to call your support person from the exam room so they can participate in your visit, we encourage you to do so.

What is telemedicine?

A telemedicine visit is conducted using a computer or smartphone so you and your provider can see and hear each other. If you're not familiar with telemedicine, don't worry. This is new for all of us, and we're learning together! Many of our patients appreciate the convenience of telemedicine.

When it's time for your appointment, we will email and/or text you a link to click to start your appointment.


Michelle Boose, MD, MPH, FAACP Michelle Boose, MD, MPH, FAACP
Campus Advisor

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Hello!  I’m originally from Northwest Ohio, and joined the MAHEC family at the end of 2020.  I completed my undergraduate at Kent State, and my MPH at the Ohio State University.  (Go Bucks!)  I completed my preclinical years of medical school at Howard University and my clinical training at the University of Toledo.  I completed residency at Flower Hospital, which was also in Northwest Ohio.

Relationship building and assisting in the process of another person’s growth is something I appreciate.  Coming to MAHEC I quickly realized the people here have a similar mindset, and had as much of a vested interest in me as I did in them. Coming to MAHEC has been a wonderful opportunity and has allowed me to focus on my special interests of both coaching as well as equity, diversity, and inclusion.  My clinical interests include health promotion and wellness.

Beyond that, who doesn’t want to wake up every day in an amazingly beautiful place?!  Consider it icing on the cake.


Brian Desmond, MD Brian Desmond, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

I grew up in Ann Arbor, Michigan, where I also completed Medical School at the University of Michigan. My wife (a current MAHEC Obstetrics and Gynecology Resident) and I were attracted to MAHEC and Asheville by the wonderful people and community, the strength of the training programs, and the beautiful setting. I completed my residency in Family Medicine at MAHEC. Following graduation, with the help of faculty mentors, I designed a fellowship role where I divide my time between providing full-scope primary care at MAHEC Family Health Center, teaching residents, and working as an adult hospitalist at Mission Hospital. Outside of medicine, I love running, hiking, and biking in the WNC outdoors, and spending time with friends and family.


Nicole Evans, DO Nicole Evans, DO
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Blake Fagan, MD Blake Fagan, MD

Family Medicine Faculty Physician
Chair of Family Medicine
Chief Education Officer, MAHEC
Professor, Department of Family Medicine, UNC School of Medicine

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Blake Fagan, MD, is a family physician at the Mountain Area Health Education Center (MAHEC) in Asheville, chief education officer at UNC Health Sciences at MAHEC, and a faculty member of the Department of Family Medicine at the University of North Carolina at Chapel Hill.

Dr. Fagan directs the office-based opioid treatment services provided at MAHEC’s family health centers and trains healthcare providers and medical residency programs across the state in medication-assisted treatment, safe pain management, and safe opioid prescribing practices. Dr. Fagan completed his undergraduate education at the University of Missouri–Columbia, medical school at Vanderbilt University School of Medicine, and his family medicine residency at MAHEC in Asheville.


Dan Frayne, MD Dan Frayne, MD
Family Medicine Faculty Physician
President, MAHEC

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Since July 2018, Dr. Frayne has served as President of MAHEC. He joined the MAHEC Department of Family Medicine in 2006 and held several leadership positions including Medical Director, Assistant Residency Director, and Medical Director of the Department of Continuing Professional Development and the Simulation Center.

Dr. Frayne attended Boston University and the University of California at Irvine College of Medicine, and completed a Family Medicine Residency at Lancaster General Hospital in Pennsylvania. He then spent four years as a rural primary care physician in Linville, North Carolina. He is an Associate Professor of Family Medicine with UNC-Chapel Hill School of Medicine and is a clinical preceptor for medical students at the UNC School of Medicine Asheville Campus.

Preconception healthcare and advocating for women’s health and improved birth outcomes is an area of great interest to Dr. Frayne. He has been involved in grant-funded collaborations to expand the IMPLICIT Interconception Care model and state and federal Preconception COIIN projects. He has served as a member of the NC State Preconception Health Strategic Planning Team since 2016, is the co-chair of the clinical working group of the National Preconception Health and Healthcare Initiative, and sits on multiple national steering committees focused on improving reproductive health for women. He has collaborated with colleagues to publish numerous articles on this topic and is a presenter at state and national conferences.

Dr. Frayne’s vision is to improve the health of the community by impacting the system from the ground up, both personally and professionally. He believes that the health of our community will be transformed if we focus on healthcare through an intergenerational lens - improving the health of women before pregnancies to achieve a healthier mother and child, and ultimately a healthier family and community. We can only do this well if we transform the way we deliver healthcare. Transformation can happen by focusing on quality outcomes and population health, expanding beyond the clinic structure and into the community AND dedicating ourselves to ending racism and creating equity for all.


Carriedelle Fusco, MSN, FNP-BC Carriedelle Fusco, MSN, FNP-BC

Nurse Practitioner
Co-director, MAHEC Office-Based Opioid Treatment Services

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Carriedelle Wilson Fusco, MSN, FNP-BC, holds a master’s degree in nursing from Vanderbilt University and is board certified as a family nurse practitioner. Carriedelle joined the MAHEC Family Medicine Residency program in Asheville in 2012 and works with an interdisciplinary team to care for patients with chronic pain on chronic opioid therapy and patients struggling with opioid addiction and other substance use disorders. She also teaches medical, nursing, and pharmacy students; medical residents; other learners; and community providers in the management of chronic pain and substance use disorders. Carriedelle is the co-medical director for office-based opioid treatment services at MAHEC Family Health Centers.


Josh Gettinger, MD Josh Gettinger, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Melissa Hicks, MD Melissa Hicks, MD

Family Medicine Faculty Physician
Program Director, Transitional Year Residency Program

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Areas of special interest include the full scope of family medical care, including caring for women during pregnancy and childbirth, along with the family.


Steve Hulkower, MD Steve Hulkower, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Areas of special interest include sports medicine, care of adolescents and children, prevention and health promotion.


Sylvia Kauffman, MD Sylvia Kauffman, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Heidi Knoll, MD Heidi Knoll, MD

Family Medicine Faculty Physician
Assistant Director, Family Medicine Residency Program

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

I joined MAHEC in 2015, inspired by the quality, patient-centered, innovative healthcare that is the core of this organization. I was born and raised in northeast Ohio, then completed my undergraduate degree in psychology, medical school training, and family medicine residency training all at Brown University in Providence, RI. After that, my next stop was Asheville, where I plan to stay!

My spouse and I were drawn to the cultural and outdoor activity offerings this area provides and are delighted to be raising our family here. I have a particular interest in full spectrum women’s reproductive health, pediatrics, group medical care including Centering Parenting (a group visit model for well infant care), and resident teaching. My favorite aspect of family medicine however is the diversity of seeing patients all the way from the newborn stage through end-of-life care.

My practice is full-spectrum, including prenatal/delivery care as well as adult/pediatric hospital care, although most of my clinical time is in our outpatient clinics seeing adults, children, and prenatal patients for their primary care needs. I see patients at both our Biltmore office and speak Spanish at a conversational level. I also provide transgender care services.


Kyle Knowlson, MD Kyle Knowlson, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Robyn Latessa, MD Robyn Latessa, MD
Director and Assistant Dean, UNC School of Medicine Asheville
Professor, Department of Family Medicine, UNC Chapel Hill
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Robyn Latessa, MD, is an innovative educator and leader, recognized internationally for her expertise in the longitudinal integrated clerkships (LIC) model of medical education that prioritizes continuity of care and relationships. As director and assistant dean of the UNC School of Medicine Asheville campus since 2012, Dr. Latessa has been a catalyst for growth, expanding the program from four students per year in 2009 to 35 students by 2021. Many of the graduates of the UNC School of Medicine Asheville branch campus have remained in our MAHEC residency programs and are practicing here in Western North Carolina. Dr. Latessa has been a family physician in Asheville since joining MAHEC in 1999 and is a professor in the Department of Family Medicine at UNC Chapel Hill. She enjoys mixed-methods educational research and has published several manuscripts, many specific to LIC medical education. Dr. Latessa is passionate about collaboration, mentorship, and transparent leadership in service to MAHEC’s mission for training healthcare professionals for Western North Carolina.

Outside of work, Dr. Latessa enjoys connecting with her daughters who are in college in Vermont, spending time with her partner and with her parents who recently moved to Asheville, cooking, hiking, and reading.


Lisa LaVallee, MD Lisa LaVallee, MD
Family Medicine Faculty Physician
Director, Family Medicine Residency Program

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Areas of special interest include women and children’s health, OB, dermatology and osteoporosis.


William McLean, MD William McLean, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Kerriann Minott, MD Kerriann Minott, MD

Family Medicine Faculty Physician
Community Faculty

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Born in Bronx, NY to Jamaican immigrants I have traveled all along the East Coast becoming the woman I am today. I completed my undergraduate studies at Kean University in New Jersey receiving a Bachelor’s of Science in Biology with dreams of becoming a Doctor. I traveled further south to the beautiful island of Cuba where I was fortunate to study medicine, learn a second language (Spanish), meet my amazing husband and grow as a person. Now that is efficiency. I completed my residency at MAHEC Hendersonville Rural Family Medicine and I am continuing my journey as Community Faculty at MAHEC Asheville Family Medicine. My understanding of being on the other side of the doctor’s table whether for personal or familial reasons, fuels my passion to continue to provide compassionate care to my patients. My interest includes patient education and empowerment, prenatal care and women’s health. When I am not doing medicine I love to sing, dance and be nerdy with video games, board games, anime and documentaries about astronomy. Life has humbled me to realize that we are always learning, growing and changing. I am excited to see where the wind takes me next.


Rathika Nimalendran, MD Rathika Nimalendran, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Ari Pence, MD Ari Pence, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Ari Pence is a Family Medicine Physician who recently graduated from residency at Northwestern University in Chicago, IL. Dr. Pence practices full-spectrum family medicine, including obstetrical care. She believes in holistic, patient centered care for each individual. She has completed advanced training in Integrative Medicine through the Andrew Weil Center for Integrative Medicine. Dr. Pence is currently pursuing her IBCLC and Perinatal and Postpartum Mental Health provider licensure. She feels strongly about destigmatizing and providing excellent behavioral health care across the lifespan. She is also part of the OBOT team and cares those struggling with addiction. Outside of work Dr. Pence enjoys hiking, traveling (pre-COVID times), and spending time with her husband and their 2 year old daughter Poppy. She is fluent in Spanish.


Rebecca Putnam, MD Rebecca Putnam, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

Hey y'all! I'm from Austin, Texas and went to the University of Colorado where I fell in love with full-spectrum family medicine. I was considering doing a fellowship after I graduated residency, but couldn't decide whether to do hospice/palliative, addiction medicine, or obstetrics. I came to MAHEC because I felt like the scope of care I would experience here would not close any doors for me.

When I was a third year resident here at MAHEC I worked with our local Medicaid payor to develop a pilot clinic focused on primary care consults for adults with intellectual and developmental disabilities. I was so lucky to get hired on as faculty and have the opportunity to expand these needed services. Since the start of COVID I have also been serving as the medical director of our Acute Care Clinic, which was the first clinic in WNC to have resources to regularly test and treat COVID-19.

I really feel like I get to live my professional dream here at MAHEC, where my colleagues are just as focused as I am on meeting our community's changing needs. When I was an intern we were not regularly prescribing medication-assisted treatment for opioid use disorder, gender-affirming hormone therapy, or curing hepatitis C, but these are now regular parts of my day-to-day patient care. I also appreciate the opportunity to teach, both residents, UNC medical students, and pre-professional students. I am also on faculty for our Transitional Year residency that started in 2021.

My favorite part of being a family doctor is getting to stick with my patients through all of life's transitions. In addition to IDD care, my special interests include pediatric care, women's health including prenatal care, procedures, addiction medicine, genetic disorders, and working with patients to develop goals of care.

In my free time I enjoy hiking, maintaining my garden, cooking, and most of all spending time with my Asheville-local husband and adorable son.


Amy Russell, MD Amy Russell, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Shuchin Shukla, MD, MPH Shuchin Shukla, MD, MPH
Family Medicine Faculty Physician
Opioid Educator

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Matt Simpson, MD, MPH Matt Simpson, MD, MPH
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Genevieve Verrastro, MD Genevieve Verrastro, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Jan Westphal, MD Jan Westphal, MD
Family Medicine Faculty Physician

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730


Suzie Willis, APRN, MSN, FNP Suzie Willis, APRN, MSN, FNP
Nurse Practitioner

MAHEC Family Health Center at Biltmore map
123 Hendersonville Road
Asheville, NC 28803
phone (828) 257-4730

New Patients (If you have NOT had a pre-visit planning phone call.)

Click below to download our new patient packet. It contains forms you will need to print out, complete, and bring with you to your first visit.

New Patients (If you HAVE had a pre-visit planning phone call.)

Click below to download our new patient packet. It contains forms you will need to print out, complete, and bring with you to your first visit.

Current Patients

Privacy Policy & more

Click below to read our privacy policy, patient bill of rights, and patient centered medical home brochure.

Medical Records Release Forms

Click below to download our medical records release forms. Use page 1 to have your records SENT to another facility; use page 2 to request that MAHEC receive your records from another office. Note that a fee will be charged if you are requesting the records for yourself. There is no charge for sending records to another facility.

MEND Telemedicine Consent Forms

You will sign these forms electronically at the beginning of your telemedicine visit. If you would like a copy for your records, please click below.

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