NC AHEC Diversity, Equity, and Inclusion (DEI) for Primary Care Clinical Providers and Non-clinical Staff - Module 4 - Communication in Healthcare
Available through Dec 29, 2023 Open Medicine Nursing
Healthcare providers are required to be competent not only in medicine but also in communication and caring for people with different disease burdens, socio-cultural realities, expectations, values, and beliefs. Be it the result of a language barrier, differences in philosophy, differences in cultural norms (& expectations), or even cultural bias, lack of diversity can lead to communication breakdown with patients. Consequently, when patients cannot fully communicate or express their needs, health inequities and health disparities occur.
Supporting diversity in healthcare can lead to culturally relevant care, the ability of healthcare providers to offer services that meet the unique social, cultural, and linguistic needs of their patients. This gives both employees and patients a voice to help provide/receive high-quality care and encourages the presence of a diverse healthcare staff in the treatment experience of patients. Health equity means ensuring that every person in every community can get the same high-quality care regardless of individual characteristics, such as ethnicity, gender or geographic location. A number of social, economic and cultural factors significantly affect both physical and mental health. Healthcare providers require education to recognize and eliminate these disadvantages that lead to healthcare disparities through initiatives that increase diversity in leadership, improve training for cultural humility, and strengthen community partnerships.
The program will consist of 11 modules and will focus on implementing DEI strategies that are proven to improve patient care including:
• Articulating how DEI plays a heightened and essential role in today's healthcare environment,
• Educating clinical providers and non-clinical staff on fundamental concepts, such as cultural humility, structural racism, and other relevant content to assist providers and staff to increase knowledge and adopt equitable practices,
• Integrating DEI values and core principles into the patient care environment, and
• Building core competency and shared language across staff.
Approximate time to complete the course: 2 hours
Learner content includes: Video and corresponding course handout
Participants have unlimited time to complete this course and access course materials.
The 11 educational modules which include a didactic, ECHO zoom session, discussion format similar to a Ted Talk, micro learnings and podcasts. The topics for these modules are as follows:
Module 1 Structural Racism
Module 2 Cultural Humility
Module 3 Implicit Bias
Module 4 Communication in Healthcare
Module 5 Microaggressions
Module 6 Social Determinants of Health
Module 7 Community Engagement and Partnership
Module 8 NC Action to Address Health Inequities
Module 9 LGBTQIA+ Health
Module 10 DEI Recruitment and Retention
Module 11 System Accountability
Click here to see all the current DEI online courses. Check back later for more options!
Primary Care Clinical Providers and Non-clinical Staff
- Participants will describe how diversity, equity and inclusion (DEI) plays a role in today's healthcare environment.
- Participants will increase their knowledge of fundamental concepts, such as cultural humility, structural racism, and other relevant concepts related to DEI.
- Participants will increase their knowledge for integrating DEI values and core principles into the patient care environment.
- Participants will increase their core competencies for culturally relevant care and shared language across staff.
- Participants will describe and apply equitable practices in their workplace environment.
- Rebecca H. Bernstein, MD
- Calvin Gardner, MBA, RPSGT, RST
- Tracy Hopkins, MSW, CPDC
- Lisa Lefler, PhD
NC AHEC Diversity, Equity, and Inclusion (DEI) for Primary Care Clinical Providers and Non-clinical Staff - Module 4
12/29 8:00 AM–8:00 PM
The Mountain Area Health Education Center designates this entire online continuing education activity as meeting the criteria for 0.20 CEUs as established by the National Task Force on the Continuing Education Unit.
2.000 Contact Hours
MAHEC designates this online continuing education activity as meeting the criteria for 2.00 Contact Hours.
2.000 Nursing Contact Hours
Participants must attend the entire activity to receive credit.
2.00 Nursing Contact Hours Activity # AP 008-1940 Mountain Area Health Education Center (MAHEC) is approved as a provider of nursing continuing professional development by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.
2.000 CME for Physician Assistants
Physician Assistants: AAPA accepts certificate of participation for educational activities certified for AMA PRA Category 1 Credits™ from organizations accredited by ACCME or a recognized state medical society. Physician Assistants may receive a maximum of 2.00 hours of Category 1 credit for completing this program. C
2.000 AMA PRA Category 1 Credit TM
Accreditation: The Mountain Area Health Education Center (MAHEC) is accredited by the North Carolina Medical Society (NCMS) to provide continuing medical education for physicians. Credit Designation: MAHEC designates this online enduring activity for a maximum of 2.00 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
$10.00 Registration Fee