Our People


Courtenay Gilmore Wilson, PharmD, BCACP, BCPS, CDE, CPP

Associate Director of Pharmacotherapy
Mountain Area Health Education Center
Assistant Professor of Clinical Education
UNC Eshelman School of Pharmacy

Dr. Wilson received her undergraduate degrees from the University of Georgia followed by her Doctor of Pharmacy degree from the UNC Eshelman School of Pharmacy. She completed an ASHP accredited residency from the Boise VAMC in conjunction with the Idaho State University School of Pharmacy.  She became Board Certified in Pharmacotherapy in 2012 and in Ambulatory Care in 2015.  Dr. Wilson now serves as the Associate Director of Pharmacotherapy at the MAHEC Family Health Center where she provides comprehensive medication management for patients within an interdisciplinary team setting. Her areas of interest are chronic pain management, substance use disorder, and wellness. She serves as the pharmacist for MAHEC’s Integrated Chronic Pain Treatment and Training Project and is the project lead for MAHEC's Opioid Dependence Treatment Program. Dr. Wilson is heavily involved in developing and disseminating novel models of care within the ambulatory care setting. As a Professor of Clinical Education with the UNC Eshelman School of Pharmacy, her teaching responsibilities include didactic teaching and precepting pharmacy students, PGY1 pharmacy residents, medical residents, and fellows. Outside of work, Courtenay enjoys hiking, cooking, and watching Georgia football.


Charlene Williams, PharmD, BCACP, CDE, CPP

Western Experiential Education Coordinator, UNC Eshelman School of Pharmacy

Charlene Williams is a clinical assistant professor and Regional Director of Experiential Education with the University of North Carolina Eshelman School of Pharmacy Asheville Campus. She completed her doctor of pharmacy at the University of North Carolina Eshelman School of Pharmacy and completed an ASHP-accredited specialty residency in primary care at Mission Health System and the Mountain Area Health Education Center.  She is a licensed Clinical Pharmacist Practitioner at a university student health center.  She has experience as a residency director and student and resident preceptor and has started clinical pharmacy services at several ambulatory care sites. Her research interests include experiential education and leadership education. She is a recipient of the American Pharmacists Association One-to-One Patient Counseling award.

Irene Ulrich, PharmD, BCACP, CPP

Clinical Pharmacist, Mountain Area Health Education Center
Assistant Professor of Clinical Education, UNC Eshelman School of Pharmacy

I grew up in Cary, NC and graduated with my PharmD from the University of North Carolina Eshelman School of Pharmacy in May of 2012 (go Heels!). My passion is direct patient care and chronic disease management and completed my residency in ambulatory care at Mission Hospital and MAHEC from 2012-2013. Upon finishing residency, I worked as a clinical pharmacist in a specialized anticoagulation service at Mission Hospital before starting as a clinical pharmacist with MAHEC. I practice primarily at the MAHEC clinics at Newbridge in Woodfin, NC and Cane Creek in Fletcher, NC. I feel fortunate to be a part of a truly interdisciplinary primary care with the common goal of providing outstanding care to the people of western NC. I enjoy running, traveling, and snuggles with my dogs, Gryffindor and Bowie.

Mollie Scott, PharmD, BCACP, CPP

Regional Associate Dean at Asheville, UNC Eshelman School of Pharmacy

Mollie Scott is Regional Associate Dean for UNC Eshelman School of Pharmacy.  She serves as the preceptor for the Academic Leadership experience for the PGY2 ambulatory care residency program.  She is a graduate of Meredith College and UNC Eshelman School of Pharmacy, and was the inaugural resident in the Specialized Pharmacy Residency in Geriatrics at the Durham VAMC.  She is currently serving as Director-at-Large for the ASHP Section of Ambulatory Care Practitioners Executive Committee.  Her clinical interests include osteoporosis and women’s health, and she is a Clinical Pharmacist Practitioner at MAHEC Family Health Center. 

Bill Hitch, PharmD, BCPS, CPP

Director of Pharmacotherapy, Mountain Area Health Education Center
Assistant Professor of Clinical Education, UNC Eshelman School of Pharmacy

Dr. Hitch is the Director of Pharmacotherapy at the Mountain Area Health Education Center (MAHEC) in Asheville, NC and an Assistant Professor of Clinical Education at the University of North Carolina Eshelman School of Pharmacy.  He received his PharmD degree from the University Of North Carolina Eshelmen School of Pharmacy and completed a specialty residency in Ambulatory Care through Mission Hospitals and MAHEC.  Dr. Hitch serves as the Assistant Director of the Pharmacy Practice Residency Program at Mission Hospital practiced in the Ambulatory Care setting and serves as a preceptor for pharmacy students as well as PGY1 and PGY2 residents.  His practice is in inpatient family medicine where he rounds with physicians on the Family Practice Service at Mission Hospitals. He is a Clinical Pharmacist Practitioner at MAHEC Family Health Center, which has been recognized as a Level III Patient Centered Medical Home.  Areas of interest include interdisciplinary education, transitions of care, infectious disease, and global health.

Current Residents:

Claire Austin, PharmD

My name is Claire Austin, and I am thrilled to continue my journey with MAHEC as a PGY2 resident in Ambulatory Care. I am originally from a small town in North Carolina called Siler City. I received my undergraduate degree from UNC Chapel Hill where I majored in biology with minors in chemistry and history.  After four amazing years in Chapel Hill, I made the move to Asheville to be on the satellite campus of the UNC Eshelman School of Pharmacy. It didn’t take long to decide I wanted to stay in Asheville and be a part of the amazing work being done at MAHEC and Mission Health.

I completed my PGY1 residency with MAHEC/Mission in Ambulatory Care in 2016-2017. I took a year to work PRN with MAHEC and Mission before deciding to go back for more residency training. I am looking forward to further strengthening my skills in ambulatory care as well as academia with the MAHEC PGY2 residency this year. Outside of work you can find me eating at the many delicious restaurants in Asheville, listening to live music, hiking, checking out craft breweries, or spending quality time with friends and family.

Erika Hauenstein, PharmD

I am very excited to be continuing my pharmacy training with MAHEC and UNC Eshelman School of Pharmacy! I am originally from Tell City, a small town in Southern Indiana, and graduated with my PharmD from Purdue University. I wanted to experience healthcare in another state after graduation and was excited to match to a PGY1 residency with Cape Fear Valley Health and SRAHEC in Fayetteville. The progressive nature of pharmacy in North Carolina and the great support for expanding pharmacy services inspired me to pursue a PGY2 that would help me develop the skills to create and implement my own pharmacy practice.

Since moving to North Carolina, I have enjoyed exploring everything from the food scenes in the larger cities of Raleigh, Durham, Charlotte, and Wilmington, to the great outdoor activities in some of the smaller towns as well as marking a few places off my travel bucket list with visits to Charleston, SC and Seattle, WA. Outside of traveling, meeting new people and running are two of my favorite hobbies, which I was able to combine this year by starting a running club with one of my co-residents.

Former Residents:

Evan Drake, PharmD

I am incredibly honored to have completed this spectacular program in June 2018! Being a WNC native, I knew I wanted to practice here and work to bridge the gaps in access and therapy for this rural area and this unique program has equipped me beyond any expectations I had set for it. I knew I wanted to practice in direct patient care after several experiences during my fourth year rotations at Wingate University School of Pharmacy, which led me to my PGY1 with the UNC Eshelman School of Pharmacy and Walgreens in Asheville, providing opportunities in learning to expand clinical services in the community setting and developing ambulatory care skills through partnership with the Asheville Project.

During this incredible year I discovered my desire to narrow my practice focus to ambulatory care in the primary care setting and thus pursued this program. It is a well-balanced program of autonomy and guidance in building your skill set and creating a new clinical service, skills that will carry through my entire career. Not only did this outstanding program provide skills in building services, I also saw professional growth in the following areas due to dedicated time and experts to develop these skills: leadership, teaching and precepting, drug information, interdisciplinary teamwork, advocacy and organizational involvement, and communication skills, both with patients and healthcare professionals. Alongside professional growth, these amazing people truly focus in on your personal growth and this is one of the biggest things that makes this program stand out from the others.

Now, I am the first (of, hopefully, several to come) MAHEC Pharmacy Rural Health Fellows, and I am initiating clinical pharmacy services in partnership with Foothills Medical Associates in Columbus, NC. This opportunity would not have been possible if not for the leadership, clinical, and relational skills learned through the program, but mostly if not for the advocacy of the preceptors and mentors of this program in paving the way for new opportunities and truly supporting me through every step of the process. I love this program, and I love the people of this program even more! Please feel free to reach out and contact me if you have any questions. I am happy to share my experience with you! evdrake1220@gmail.com.

Allison Fay, PharmD, CPP 

I completed my PGY2 residency with MAHEC and UNC Eshelman School of Pharmacy in June 2018 and LOVED every aspect of it. Due to its unique focus in creating innovative practice models and allowing me to gain confidence in serving as a strong pharmacy practitioner within the larger care team, I was able to sustain my PGY2 practice site and am now the first full-time Clinical Pharmacist at The Family Health Centers in Asheville, NC.

At my practice site, I work in direct collaboration with the patient’s entire care team as a Clinical Pharmacist Practitioner (CPP) to provide chronic disease state management, Medicare Annual Wellness Visits, and assistance with medication access. I have also continued my involvement in academia through partnering with the UNC Eshelman School of Pharmacy Asheville campus as a continuity site for the Rural Scholars Program and will be taking on my first rural scholar this fall! Additionally, I have continued my leadership involvement within Kappa Psi Pharmaceutical Fraternity regionally and nationally, in NCAP as co-chair of the Educational On-Demand CE Committee, and through ASHP as a member of the SAG on Clinical Practice Advancement (with another former PGY2 resident, Kristen).

All of this has been due to the amazing support and encouragement of every single one of my preceptors and mentors over the course of the last year, and I am excited to be able to stay in the area. Western North Carolina continues to be at the forefront of pharmacy, and this residency program provides such an innovative approach to ambulatory care that can’t be found anywhere else. If you are looking for a program that not only develops your clinical knowledge, but strengthens your skills in practice management, in all aspects as an educator, and in personal leadership development, this is the site for you! 

Originally from Canton, OH, I graduated from Ohio Northern University with my PharmD in 2016. I went on to complete my PGY1 Pharmacy Practice residency with the UNC Eshelman School of Pharmacy and Community Care of North Carolina (CCNC) in Raleigh, NC in 2017. My practice focuses currently include diabetes, osteoporosis, pain management, and underserved populations. In my free time, I enjoy tourist traps, live concerts, and exploring the latest happenings in Asheville. Feel free to contact me with any questions about the program at a-fay@onu.edu!  

Anne “Andy” Carrington, PharmD, CPP

Stop your search for a PGY-2 now: I can't say enough about this fabulous and innovative residency program. The structure of building your own practice site while working within established clinics is very methodically designed. Pair this experience with the opportunity to learn from leaders within the field and the opportunity to lecture and precept at the top pharmacy school in the country, and you have the perfect PGY-2 in ambulatory care!  Upon graduation from the UNC Eshelman School of Pharmacy in 2015, I was very passionate about opportunities in family medicine and transitions of care. I then completed a pharmacy practice residency at Carilion Roanoke Memorial Hospital in Virginia and knew that I wanted to learn how to successfully create my dream job within the primary care setting. As the first resident recruited from outside of Asheville, I can admit that I was a bit overwhelmed at first; however, the preceptors and physicians are wonderful mentors and the residency is structured to help you meet your professional and personal goals. Thanks to this program, I was literally able to grow my own position within a local health system, Mission Health, where I am now allotted to work solely within primary care clinics. In my free time, I enjoy riding my horse, running, all things Disney, traveling and spending time with family and friends.  I am honored to still be involved in developing clinical pharmacy services in western North Carolina and hope you will consider applying. Let me know if you have any questions - acarring15@gmail.com

Ashley Pokallus, PharmD, CPP

Hello! I graduated from this incredible program in June 2017 and am now one of three clinical pharmacists with Associates in Family Medicine in Fort Collins, Colorado, a job I have been dreaming of since the first of my fourth year rotations. I credit my training in Asheville through the Mountain Area Health Education Center, University of North Carolina Eshelman School of Pharmacy, and Mission Hospital as well as the excellent pharmacists there for helping to develop me into the pharmacist and person I am today. I was born and raised in a small town in Northern Wyoming and attended the University of Wyoming for both undergraduate and pharmacy school. I knew that I wanted to work directly with patients and physicians in an ambulatory care setting but I wasn’t sure how to accomplish this, PGY1 training with Mission and MAHEC, and PGY2 training with MAHEC and UNC Eshelman School of pharmacy were the answer. I pursued the PGY2 in ambulatory care with an emphasis in academia with MAHEC and UNC Eshelman School of Pharmacy because even though I had the skill set to manage chronic diseases in primary care after completing my PGY1, I lacked skills and knowledge of creating and sustaining clinical services and confidence in my own abilities. Over the year, I was able to establish clinical pharmacy at North Buncombe Family Medicine, further develop my skills as a practitioner and teacher, and recognize my own strengths and value. This program offers many unique and tangible opportunities like developing clinical services, providing care as a Clinical Pharmacist Practitioner, and being junior faculty with a top rated school of pharmacy; but I believe it is the intangibles like the extraordinary people and comradery that set it apart. I love this program and am more than happy to answer any questions and share details about my experience, please email me at ashley.pokallus@gmail.com

Megan Hughes, PharmD

I completed my PGY2 residency at MAHEC in June 2016, and I am now the first clinical pharmacist employed by Wilmington Health in Wilmington, NC! I am so grateful for the knowledge, leadership skills, and confidence I developed during my PGY2 residency, which is in large part thanks to my incredible residency director and preceptors. Although I was somewhat hesitant to take on another year of residency after my PGY1 in ambulatory care at Mission and MAHEC, I'm so glad I did because it was truly the opportunity of a lifetime. As a result of the unique and challenging experiences I had as a PGY2 resident at MAHEC, I was able to confidently present a business plan for starting pharmacy services at Wilmington Health to key leadership executives who acknowledged the quality of my training and the need for my services at their practice. I am excited to see how clinical pharmacy services will grow and develop at Wilmington Health in the future, and I take comfort in knowing that I will always have the support and expertise of many amazing pharmacists and friends in Asheville! I strongly encourage you to consider applying for this program if you are seeking a PGY2 residency that will challenge you to become a strong clinician, teacher, innovator, and lifelong learner. You're welcome to contact me with any questions about the residency program or my current position at Wilmington Health - meganhughes14@gmail.com

Kristen Abbot, PharmD

What an honor it is to be an alumna of this phenomenal program! It did not take much to convince me to pursue this PGY2 in ambulatory care and academia with MAHEC and the UNC Eshelman School of Pharmacy. After earning my pharmacy degree at Purdue University, I landed in Asheville, with what seemed like a dream of a PGY1; pharmacy is so progressive in North Carolina and the people of Asheville are just so special. I was excited to stay on another year with MAHEC to continue this journey to better myself and learn from some of the best in the field! Although building new services has its challenges, the skills I developed will serve me for many years to come. It is great to feel so supported by such a talented, yet humble group of colleagues. Even though it was hard for me to leave Asheville, I moved back to Indiana to be closer to my family. I now work with Indiana University Health in Indianapolis, IN. Because of my experience with developing services in Asheville, they have allowed me to continue building out a pharmacy presence in a new clinic here as well. Also as a result of my involvement, I was appointed to the ASHP SAG on Clinical Practice Advancement, which I am excited to get involved with soon. I love the idea of using the lessons we learned in residency, and expanding them across the nation! I cannot wait for a few years down the road when we have a great group of alums to look back on. My professional interests include geriatrics, diabetes, global health, teaching, and the underserved. Outside of work, I love to travel, read, do yoga, and explore! I would love to hear from anyone who is interested in this residency or even those thinking of a career path in service development. Please feel free to reach out to me at any time: kristen.abbott04@gmail.com


Our faculty has a strong background in establishing integrated pharmacy services in physician practices.  Below are some sample publications highlighting our work.

  1. Scott MA, Hitch B, Ray L, Colvin G. Integration of pharmacists into a patient-centered medical home. J Am Pharm Assoc. 2011;51:161-6.
  2. Scott MA, Hitch WJ, Wilson CG, Lugo AM. Billing for pharmacists’ cognitive services in physicians’ offices: multiple methods of reimbursement. J Am Pharm Assoc. 2012 Mar-Apr;52(2):175-80.
  3. Delucenay A, Scott MA, Bunting B. Development of pharmacist-led wellness clinic using the clinical pharmacist practitioner model. J Am Pharm Assoc. 2013 Mar-Apr;53(2):118-9.
  4. Wilson CG. Practice Spotlight: Mountain Area Health Education Center. Pharmacy Practice Model Initiative. ASHP. March 2014. Available at: http://www.ashpmedia.org/ppmi/docs/spotlight-MAHEC.pdf
  5. Park I, Sutherland SE, Ray L, Wilson CG. Financial Implications of Pharmacist-led Medicare Annual Wellness Visits. J Am Pharm Assoc. 2014;54:435–440
  6. Wilson CG, Park I, Sutherland SE, Ray L. Assessing Pharmacist-led Annual Wellness Visits: Interventions Made and Patient and Physician Satisfaction. J Am Pharm Assoc. 2015; 55(3):14-19.

  7. Wilson CG, Fagan EB. Successful Integration of Office Based Opioid Treatment into Primary Care. Ann Fam Med. 2017;15:481

  8. Scott MA, Heck JE, Wilson CG. The Integral Role of the Clinical Pharmacist Practitioner in Primary Care. NC Med J. 2017;78(3): 181-5.

  9. Wilson CG, Rodriguez F, Carrington AC, Fagan EB.  Development of a Targeted Naloxone Co-Prescribing Program in a Primary Care Practice. J Am Pharm Assoc. 2017;57:S130-4.

  10. McLaughlin JE, Bush AA, Rogers PT, Scott MA, et al. E Exploring the Requisite Skills and Competencies of Pharmacists Needed for Success in an Evolving Health Care Environment. Am J Pharm Educ. 2017; 81(6):116

  11. Scott MA, Butler K, Epplen K, Traynor L, Shilliday B, Skelley J.  Rationale for postgraduate year 2 residencies in ambulatory care.  Am J Health Syst Pharm. 2017 Sep 15;74(18):1402-1403

  12. LaVallee LA, Scott MA, Hulkower SD. Challenges in the Screening and Management of Osteoporosis. N C Med J. 2016 11-12;77(6):416-419.

  13. Scott MA, McLaughlin J, Shepherd G, Williams C, Zeeman J, Joyner P. Professional Organizations for Pharmacy Students on Satellite Campuses. Am J Pharm Educ. 2016 Jun 25;80(5):78.

  14. Williams CR, McLaughlin JE, Cox WC, Shepherd G. Relationship between Student Pharmacist Decision Making Preferences and Experiential Learning. Am J Pharm Educ. 2016 Sep 25;80(7):119.

  15. Wilson CG, Grandy R. Allocating Clinical Ambulatory Care Pharmacy Resources. Am J Health-Syst Pharm. 2016;73(22):1815-23.

  16. Hitch B, Parlier AB, Reed L, Galvin SL, Fagan EB, Wilson CG. Evaluation of a Team-Based Transitions of Care Management Service on 30-Day Readmission Rates. NC Med J. 2016; 77(2):87-92.

  17. Masterson J, Woodall T, Wilson CG, Ray L, Scott MA. Interprofessional Care for Patients with Osteoporosis in a Continuing Care Retirement Community. J Am Pharm Assoc. 2016; 56(2):184-8.