Patient Financial Policy
Thank you for choosing the Mountain Area Health Education Center (MAHEC) as your healthcare provider. We value the relationships we have built with our patients and are committed to maintaining a successful provider-patient relationship with you and your family. Thank you for understanding that payment for services is part of that relationship. Our financial policy assures that we can continue to provide quality care to all our patients, while being sensitive to economic challenges many of us face.
- Patients are entitled and encouraged to seek financial guidance from MAHEC’s Patient Financial Advocates who can offer possible solutions for those who cannot pay in full at time of service and who may qualify for MAHEC’s Financial Care Program. MAHEC’s Patient Financial Advocates work with the patient and /or guarantor to find reasonable payment alternatives. It is the policy of MAHEC to provide essential services regardless of the patient’s ability to pay. Discounts are offered based on family size and annual income. The discount will apply to all services provided and billable by MAHEC. Services performed by outside organizations and equipment that is purchased from outside companies will not be covered under MAHEC’s financial care policy.
- Click here to download and print our financial care application form in English. Click here to download and print our financial care application form in Spanish. The financial care application form must be completed every 12 months and when your financial situation changes.
- All co-payments and lab charges (where applicable) are expected at the time of check-in. Failure to pay co-payment at the time of service may result in a delay in scheduling future appointments.
- The amount you are asked to pay at your visit is an estimate of the charges for your care. All charges may not be captured at the time of check-out so you may receive an additional bill. Any time you have a billing question, please don’t hesitate to call our office.
- Payment in full is expected on receipt of your billing statement. The statement will reflect the amount you owe after your insurance, if any, has processed your claim. If no resolution can be made within thirty (30) calendar days, the account will be sent to the collection agency and discharge from the practice may be initiated.
If you need to cancel an appointment, we ask for at least a 24-hour notice. This allows us to offer the appointment to another patient. If you fail to keep your appointments without letting us know in advance, you may be discharged from the practice so that we can provide care to other patients.
The charge for a returned check is $25.00 payable by cash or money order. This will be applied to your account in addition to the insufficient funds amount. You may be placed on a cash only basis following any returned check.
The parent(s) or guardian(s) are responsible for full payment.
This financial policy helps the office provide quality care to our patients. If you have any questions or need clarification of any of the above policies, please ask a staff member.