Novel Coronavirus COVID-19 Information

Information for Patients

MAHEC is prepared to respond to our patients' needs related to the Coronavirus (COVID-19) outbreak.

Changes at our Family, Ob/Gyn, and Dental Health Centers

  • All Family Health Centers: Please come alone to your appointment if at all possible. We appreciate your partnership as we work to protect the health of our patients and staff.

Sick visits: We are now offering SAME DAY telemedicine vists to new and established patients - call us at (828) 257-4730.

Routine care: Patients with scheduled office visits may be offered a telemedicine visit to keep them from having to come to the office.

Prescriptions: Most prescription refills will be handled over the phone or via a telemedicine visit.

In-person visits: Rest assured that our offices are open and are clean and safe. We are keeping patients out of the waiting room; we are sanitizing our entire office continuously with medical grade sanitizer; and sick patients who have respiratory symptoms are being seen in a totally separate area.  So please don't be scared to come into the office if you prefer that over a telemedicine visit.
 

  • Ob/Gyn Specialists: We are postponing all non-essential surgeries and procedures for the next 30 days (as of March 23) in accordance with new guidelines from the Centers for Medicare and Medicaid Services in response to the growing COVID-19 outbreak. 

    Routine care: Patients with scheduled routine office visits may be called to be set up with a telemedicine visit to avoid having to come to the office.

    Contraception care: Current and new patients in need of contraception can call our office at 828-771-5500 and ask for a “contraception visit,” which will be conducted as a telemedicine visit or phone call.

    Prescriptions: Most prescription refills will be handled over the phone.

    In-person visits: Rest assured that our offices are open and are clean and safe. We are keeping patients out of the waiting room; we are sanitizing our entire office continuously with medical grade sanitizer; and sick patients who have respiratory symptoms are being seen in a totally separate area.  So please don't be scared to come into the office if you prefer that over a telemedicine visit.
     
  • Dental Health Center: At this time, we are rescheduling all non-urgent appointments, including dental cleanings, as recommended by the American Dental Association.

    Emergency dental care: If you have an emergent dental need, please call our Asheville office at (828) 252-4290 or our Columbus office at (828) 722-0003. Our staff are answering phones Mon - Fri 8:00 am - 5:00 pm.

     
  • Center for Psychiatry: We are postponing all non-essential surgeries and procedures for the next 30 days (as of March 23) in accordance with new guidelines from the Centers for Medicare and Medicaid Services in response to the growing COVID-19 outbreak. 

Routine care: Patients with scheduled routine office visits may be called to be set up with a telemedicine visit to avoid having to come to the office.

Prescriptions: Most prescription refills will be handled over the phone.

In-person visits: Rest assured that our offices are open and are clean and safe. We are keeping patients out of the waiting room; we are sanitizing our entire office continuously with medical grade sanitizer. So please don't be scared to come into the office if you prefer that over a telemedicine visit.


If you develop a fever and cough or shortness of breath:

Established patients should stay home and call the MAHEC COVID-19 response team at the number below for further instructions.

  • Family Health Center (any locations): call (828) 257-4730, select option 1
  • Ob/Gyn Specialists: call (828) 771-5500, select option 1 
  • Center for Psychiatry: call (828) 398-3601, select option 1
  • Dental Health Center: contact your primary healthcare provider

If you are not a MAHEC patient, please contact your primary care provider.  If you do not have a primary care provider, please call our Family Health Center and we will be glad to schedule a telemedicne visit to evaluate your respiratory symptoms.

Information for Program Participants & Visitors

Most conferences are being moved to a webinar format or being postponed. If you have registered for an upcoming class, we will contact you to let you know the latest status of your conference.

Community Resources

Asheville/Buncombe County Community Resources and Volunteer Needs | United Way 2-1-1

Buncombe County COVID-19 Community Updates

Centers for Disease Control and Prevention

North Carolina Department of Health and Human Services

Johns Hopkins Coronavirus COVID-19 Interactive Global Map

 

Healthcare Provider/Practice Resources

Checklist to Prepare Physician Offices for COVID-19 | AAFP

COVID-19 Guidance for Providers | NC DPH

Guidance for Discontinuation of Home Isolation for COVID-19 | NCDHHS

ICD-10-CM Coding Guidelines for COVID-19 | CDC

Outpatient Triage and Assessment Guidance | NCDHHS

PPE Guidance While Caring for Patients with COVID-19 | NCDHHS

Resources and Webinars on COVID-19 | NC AHEC