Coronavirus Information for Patients

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  • A Message for all Patients and Community Members:
Your health is our top priority. We want to ensure you get the care you need when you need it. We offer telemedicine for many services including well-child checkups, preventive care, same-day sick visits, prenatal care, chronic condition management, counseling, and prescription refills.
 
If you do prefer or need to come in for a visit, rest assured that our offices are open, clean, and safe. We limit the number of patients in our waiting rooms and sanitize our facilities continuously with medical-grade sanitizer. Patients with respiratory symptoms are seen in a separate clinic.
 
While we do not require patients to wear masks, the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. Our providers and staff do wear masks and wash their hands frequently.
 
What is telemedicine?
 
A telemedicine visit is conducted using a computer or smartphone so you and your provider can see and hear each other. If you're not familiar with telemedicine, don't worry. This is new for all of us, and we're learning together! Many of our patients appreciate the convenience of telemedicine.
 
When it's time for your appointment, we will email and/or text you a link to click to start your appointment.
 
  • All Family Health Centers: 

Please come alone to your appointment if at all possible to help protect the health of other patients and staff.

Sick visits: We are now offering SAME DAY telemedicine vists to new and established patients - call us at (828) 257-4730.

Routine care: Patients with scheduled office visits may be offered a telemedicine visit to keep them from having to come to the office.

Prescriptions: Most prescription refills will be handled over the phone or via a telemedicine visit.
 

  • Ob/Gyn Specialists: 

    We are now scheduling elective surgeries at Mission Hospital and its outpatient surgery center.

    Routine care: Patients with scheduled routine office visits may be called to be set up with a telemedicine visit to avoid having to come to the office.

    Contraception care: Current and new patients in need of contraception can call our office at 828-771-5500 and ask for a “contraception visit,” which will be conducted as a telemedicine visit or phone call.

    Prescriptions: Most prescription refills will be handled over the phone.

    In-person visitsPlease come alone to your appointment if at all possible. We are asking that you leave companions and children at home so we can best protect everyone’s safety.  If you do not have childcare resources available and you need to bring your children to the visit, please let the front desk know at check in and we will screen them before letting them into the clinical area.  If you have concerns about this, please let us know. We are doing our best to keep you healthy and safe!

    Hospital care and deliveryPlease visit the website of the hospital where you plan to deliver for the latest COVID-19 updates including visitor restrictions at Mission Health hospitals, Pardee UNC Health CareAdventHealth Hendersonville, and Haywood Regional Medical Center.​

 

  • Dental Health Centers: 

Please come alone to your appointment if possible to help protect the health of other patients and staff.

Our offices re-opened for routine care on May 18. We are taking additional safety precautions to ensure your safety in accordance with the latest guidance from the American Dental Association, the Centers for Disease Control and Prevention, and the Occupational Safety and Health Administration. Here are some of the changes you will notice:

  • Our office staff will ask a few screening questions before your visit and upon your arrival at our office
  • Our waiting room will no longer have magazines, children’s toys or other hard-to-disinfect items
  • We will be taking temperatures of patients and guests upon arrival to our clinics
  • We will limit the number of patients in our waiting area
  • We will only allow patients in our treatment area unless special circumstances arise

 

Center for Psychiatry: 


Routine care: Patients with scheduled routine office visits may be called to be set up with a telemedicine visit to avoid having to come to the office.

Prescriptions: Most prescription refills will be handled over the phone.

 

If you develop a fever and cough or shortness of breath:

Established patients should stay home and call the MAHEC COVID-19 response team at the number below for further instructions.

  • Family Health Center (any locations): call (828) 257-4730, select option 1
  • Ob/Gyn Specialists: call (828) 771-5500, select option 1 
  • Center for Psychiatry: call (828) 398-3601, select option 1
  • Dental Health Center: contact your primary healthcare provider

If you are not a MAHEC patient, please contact your primary care provider.  If you do not have a primary care provider, please call our Family Health Center and we will be glad to schedule a telemedicine visit to evaluate your respiratory symptoms.