Patient Financial Policy

Thank you for choosing the Mountain Area Health Education Center (MAHEC) as your healthcare provider. We value the relationships we have built with our patients and are committed to maintaining a successful provider-patient relationship with you and your family. Thank you for understanding that payment for services is part of that relationship. Our financial policy assures that we can continue to provide quality care to all our patients, while being sensitive to economic challenges many of us face.

  • Patients are entitled and encouraged to seek financial counseling by MAHEC’s Patient Financial Advocates who can offer possible solutions for those who cannot pay in full at time of service and who may qualify for MAHEC’s Charity Care program.  MAHEC’s Patient Financial Advocates work with the patient and /or guarantor to find reasonable payment alternatives.
     
  • All co-payments are expected at the time of check-in. Failure to pay co-payment at the time of service may result in a delay in scheduling future appointments.
     
  • Payment in full is expected on receipt of your billing statement. The statement will reflect the amount you owe after your insurance, if any, has processed your claim. If no resolution can be made within thirty (30) calendar days, the account will be sent to the collection agency and discharge from the practice may be initiated.

    We trust you will understand the need to establish these payment standards for all our patients. If you need further information, please don't hesitate to ask.

Missed Appointments
If you need to cancel an appointment, we ask for at least a 24-hour notice. This allows us to offer the appointment to another patient. If you fail to keep your appointments without letting us know in advance, you may be discharged from the practice so that we can provide care to other patients.

Returned Checks
The charge for a returned check is $25.00 payable by cash or money order. This will be applied to your account in addition to the insufficient funds amount. You may be placed on a cash only basis following any returned check.

Minors
The parent(s) or guardian(s) are responsible for full payment.

This financial policy helps the office provide quality care to our patients. If you have any questions or need clarification of any of the above policies, please ask a staff member.